Senior Network Operations Specialist
hace 4 días
The Senior Network Operations Specialist is responsible for ensuring the high availability and performance of client network environments in accordance with industry best practices.
Key Responsibilities Include:
- Providing Level 2 technical support for network-related incidents and requests
- Resolving patching and OS upgrade issues on networking devices as required
- Maintaining, designing, configuring, monitoring, and supporting voice and data networks
- Collaborating with other teams to troubleshoot issues
- Maintaining and supporting network tools
- Developing processes and methodologies to ensure high-quality customer support
- Analyzing logs and network performance
- Identifying improvements and recommendations for optimizing client operating environments
Requirements:
Skills and Experience:Language Proficiency: English - Spanish (B2+ or above)
Education: Bachelor's degree in Computer Science, Engineering, or IT, or equivalent working experience
Experience: A minimum of 2+ years of experience in a related field
Key Skills: Strong understanding of network infrastructure and hardware, intermediate knowledge of VPN configuration, and intermediate knowledge of data communications networking technologies, architectures, platforms, and protocols
Benefits: Competitive salary ($80,000 - $110,000 per year), excellent written, verbal, and interpersonal skills, and participation in 24x7 on-call support rotation
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