Senior Network Operations Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo
Job Summary:

The Senior Network Operations Specialist is responsible for ensuring the high availability and performance of client network environments in accordance with industry best practices.

Key Responsibilities Include:

  • Providing Level 2 technical support for network-related incidents and requests
  • Resolving patching and OS upgrade issues on networking devices as required
  • Maintaining, designing, configuring, monitoring, and supporting voice and data networks
  • Collaborating with other teams to troubleshoot issues
  • Maintaining and supporting network tools
  • Developing processes and methodologies to ensure high-quality customer support
  • Analyzing logs and network performance
  • Identifying improvements and recommendations for optimizing client operating environments

Requirements:

Skills and Experience:

Language Proficiency: English - Spanish (B2+ or above)

Education: Bachelor's degree in Computer Science, Engineering, or IT, or equivalent working experience

Experience: A minimum of 2+ years of experience in a related field

Key Skills: Strong understanding of network infrastructure and hardware, intermediate knowledge of VPN configuration, and intermediate knowledge of data communications networking technologies, architectures, platforms, and protocols

Benefits: Competitive salary ($80,000 - $110,000 per year), excellent written, verbal, and interpersonal skills, and participation in 24x7 on-call support rotation



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