Wholesaler Chargeback Specialist

hace 5 días


San José, San José, Costa Rica Pfizer A tiempo completo
About Us

Pfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation with a strong track record of success. Our team is responsible for the timely delivery of standardized financial processes on behalf of Pfizer.

We have a workforce of more than 900 Pfizer colleagues, in addition to a successful partnership with a Business Process Outsourcing (BPO) partner, Genpact, in three locations globally.

Our Team

The GFS Shared Services Center (SSC) for the Latin America Region (LAR) is a high performing team that works collaboratively to achieve our goals.

We are responsible for certain Record-to-Report, Invoice-to-Pay, Travel & Entertainment, Credit-to-Cash and other related activities from a regionally centralized location in San Jose, Costa Rica.

Job DescriptionKey Responsibilities
  • Process chargeback claims for wholesalers in the US and Puerto Rico and resolve exceptions related to contracts, products and membership timely and accurately.
  • Regularly interface with internal and external customers including, but not limited to GFS Americas, Wholesalers, Contract teams, Business Technology and A/R and Collections.
  • Identify data and systems issues related to wholesaler chargeback submissions timely, and work to eliminate recurring issues and rework.
  • Answer inquiries in shared mailboxes and provide audit support to US colleagues.
Requirements
  • Bachelor's degree from accredited institution required, preferably in Business or Finance.
  • 0-2 years of experience required, ideally in a Finance or data processing related position.
  • Pharmaceutical industry or contracts experience preferred.
  • Attention to detail, problem solver and strong analytical skills.
  • Excellent time management and an ability to manage large volumes of work.
  • Strong communication skills and a team player.
  • Be able to work independently in a team environment.
What We Offer

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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