Chargeback Operations Specialist

hace 12 horas


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Job Description

We are seeking a highly skilled Chargeback Operations Specialist to join our team. As a key member of our Customer Operations group, you will be responsible for owning the operational relationship with assigned distributors, ensuring all deadlines are achieved and reducing errors through effective data quality management.

Your primary responsibilities will include monthly claim and resubmit processing for assigned distributors, analyzing and resolving errors to get the chargeback claim validated and released for payment. You will also ensure all credit adjustments are issued timely and accurately based on requirements.

In addition to your technical skills, you will work closely with Leadership to handle data investigation Salesforce cases from business partners, train and mentor other team members, and provide leadership to the team as needed. Your strong analytical and time management skills will enable you to effectively manage a high volume of work on a monthly basis.

We are looking for an individual with excellent oral and written communication skills, a high level of accuracy and attention to detail, and experience working with SAP/Vistex, MS Excel, and MS PowerPoint. A Bachelor's degree in administration, Industrial Engineering, Marketing, Sales, or related field is required, along with a minimum of two years of experience as an Analyst working in Point of Sales, chargebacks, pricing, contracts, finance, or related fields.

A Green Belt trained professional with experience utilizing LEAN processes would be highly preferred. We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.


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