Sales Performance Improvement Specialist
hace 4 días
Job Overview:
This role is responsible for identifying opportunities to enhance Point of Sales and Chargeback processes, systems, and workflow. The ideal candidate will work closely with the team leader to maintain established performance goals and drive results.
Key Responsibilities:
- Analyze data to provide recommendations for process improvements
- Work independently to execute improvement initiatives
- Collaborate with the team to achieve SLA results
- Develop and implement solutions to resolve customer issues
- Provide input on unit of measure validation, out-of-tolerance price validation, end-customer validation, and cross-reference uploading
Requirements:
- Bachelor's degree in a field related to business, economics, or finance
- Minimum 1 year of experience in customer service, marketing, sales, or related fields
- Advanced Microsoft Excel skills, including conditional formulas, VLOOKUPs, pivot tables, and macro creation
- Familiarity with Microsoft Access databases and ERP/SFDC systems (SAP, Salesforce)
Benefits:
3M offers a comprehensive benefits package, including competitive pay, flexible work arrangements, and opportunities for professional growth and development. Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.
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