Healthcare Operations Excellence Specialist

hace 2 días


Alajuela, Alajuela, Costa Rica Philips A tiempo completo

Company Overview

At Philips, we are driven by a passion for improving the lives of billions of people worldwide. As a global leader in health technology, we strive to create innovative solutions that make a real difference in the world.

Job Description

We are seeking an exceptional individual to join our team as a Healthcare Operations Excellence Specialist. In this role, you will have the opportunity to work with our customers to identify and address complex challenges in healthcare operations.

Your primary responsibilities will include:

  • Monitoring and reporting on project progress by assigning ownership, tracking activities, and proactively uncovering and eliminating barriers to success
  • Understanding end-user requirements
  • Developing and supporting CAPAS
  • UAT development support
  • Following the QMS process to document and improve procedures
  • Developing KPIs and KBIs for the internal organization
  • Identifying current business processes and sub-processes that need improvement and making recommendations for improvements
  • Creating new processes and mapping processes into diagrams and written documentation
  • Working with engineers to integrate maps into workflow systems
  • Developing future-state processes to optimize workflow functionality
  • Clearly articulating and documenting business requirements
  • Driving continued improvement of the organization
  • Maintaining local and external networking

Required Skills and Qualifications

To succeed in this role, you will need:

  • A customer-first attitude
  • Important criteria #1 (minimum education level and/or related major for the role)
  • Domain-specific competencies
  • Statutory requirements for the role like FDA, Sox, etc.
  • Interpersonal skills
  • Strategic vision of business models
  • Project Management - Teamwork
  • Decision-making
  • Communication
  • Problem-solving
  • Critical and analytical thinking
  • Office tools, including creating macros, pivot tables, and other sophisticated tools such as Power Automate
  • Soft skills
  • The ability to work under pressure

Benefits

We offer a comprehensive compensation package, including competitive salary and benefits, to ensure that our employees have the resources they need to succeed.

Why Join Philips?

Working at Philips is more than a job – it's a calling to create a healthier society through meaningful work focused on innovative, customer-first health technology solutions. We invite you to join our team and be part of a global movement that is changing the face of healthcare.



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