Order Document and Intake Specialist

hace 5 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
About the Role

The Order Document and Intake Specialist will be responsible for providing support for numerous processes by quickly and accurately evaluating incoming documents. This includes determining whether a new order needs to be created or if the document should be attached to an existing order.

Key responsibilities involve tracking, monitoring, and following up on documents attached to orders, customer records, and updating relevant information in systems. The ideal candidate must ensure that average processing time for document information is within agreed Service Level Agreements (SLAs).

Main tasks include:

  • Accurate and timely documentation processing.
  • Handling documents in compliance with policies.
  • Processing documentation required for order entry of products within agreed SLAs from initial order receipt.
  • Efficient recognition and processing of documents.
  • Tracking, monitoring, and follow-up on documents attached to orders, customer records, and updating necessary information in relevant systems.
Responsibilities

Primary responsibilities include maintaining good attendance, participating actively in team and departmental activities, and ensuring that average processing time for document information is within agreed Service Level Agreements (SLAs).



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