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Trilingual Order Document Analyst
hace 1 semana
The Trilingual Order Document Analyst plays a crucial role in supporting various processes by efficiently evaluating incoming documents. Key responsibilities include determining whether a new order needs to be created or if the document should be attached to an existing order.
Main tasks involve tracking, monitoring, and following up on documents attached to orders, customer records, and updating relevant information in systems. The ideal candidate must ensure that average processing time for document information is within agreed Service Level Agreements (SLAs).
Maintaining good attendance and participating actively in team and departmental activities are essential. Primary responsibilities include:
- Accurate and timely documentation processing.
- Handling documents in compliance with policies.
- Processing documentation required for order entry of products within agreed SLAs from initial order receipt.
- Efficient recognition and processing of documents.
- Tracking, monitoring, and follow-up on documents attached to orders, customer records, and updating necessary information in relevant systems.
High school diploma or equivalent, or university degree in process management.
Fluent English and French required. One year of customer service and data entry experience preferred. Experience with data management and ERP systems beneficial. Ability to work independently, managing incoming and outgoing workload daily.
Excellent organizational skills, good team player, strong analytical, and problem-solving skills required.
Additional RequirementsWillingness to work varying shifts, including evenings, nights, occasionally weekends, and statutory holidays. Excellent 10-key and keyboard abilities. Proficiency in general office duties. Ability to prioritize and multitask. Attention to detail and ability to enter data accurately required.
