Technical Customer Success Specialist
hace 7 días
Company Overview
Tek Experts is a technology services and support company focused on delivering specialized and unique solutions for clients. We are problem solvers, engagers, and creative thinkers who strive to help our customers succeed.
We provide agile, relationship-based support that helps large enterprises thrive. Our diverse global team is committed to delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling tailored to the unique landscapes of public and private sectors.
Job Description
The Sales Support & Customer Care (SSCC) team is a unified group that supports Micro Focus sales operations, entitlements, post-sales, and customer success. As a member of this team, you will balance individual reporting efforts with collaboration to share best practices and understand each other's goals.
Your daily workflow may include reviewing priorities, communicating with case stakeholders, investigating requests, and collaborating with internal teams.
Key Responsibilities
- Serve as single point of contact for customers, supporting client customer service by gathering information needed to resolve cases, setting expectations, and delivering guidance on resolutions.
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