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Technical Support Professional
hace 1 semana
About the Role
In this challenging and rewarding role, you will have the opportunity to utilize your technical skills and knowledge to provide exceptional support to our customers. As a Systems Engineering Specialist, you will be responsible for troubleshooting complex technical issues and working closely with cross-functional teams to resolve customer issues.
Responsibilities
- Troubleshoot complex technical issues and provide technical support to internal and external customers
- Utilize advanced technical skills and established procedures to resolve customer issues
- Work closely with cross-functional teams to escalate unresolved problems and communicate customer status and concerns
- Regularly update customer case notes to inform the customer of ongoing troubleshooting and resolution efforts
- Provide 24x7 rotating 'on call' support to customers and internal groups
Qualifications
To succeed in this role, you will need:
- Strong technical skills in Web Tier, Data Tier, and Infrastructure areas
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Able to handle multiple priorities and deadlines
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and talented individual who is passionate about delivering exceptional customer support, we encourage you to apply.
