Workforce Management Analyst I
hace 3 semanas
About the Role
As a Workforce Management Analyst I at Tebra, you will play a critical role in ensuring the optimal performance of our contact center operations. Your primary responsibility will be to monitor and analyze real-time metrics, including call volume, agent adherence, and service level targets.
Your Key Responsibilities
- Proactively respond to fluctuations in call volume and make dynamic decisions to maintain optimal service levels.
- Monitor agent adherence to schedules and make real-time adjustments to ensure optimal staffing levels.
- Communicate with supervisors and team leads to address any deviations from schedules and implement corrective actions.
- Generate and analyze daily, weekly, and monthly reports on key performance metrics.
- Identify trends, patterns, and areas for improvement based on historical data and real-time observations.
- Work closely with operations and training teams to understand business objectives and align real-time decisions accordingly.
- Contribute to meetings and discussions on performance metrics and process enhancements.
- Effectively communicate with agents, supervisors, and management regarding real-time performance and schedule adjustments.
- Provide timely updates during peak periods and address any operational challenges promptly.
- Leverage workforce management tools and software to track, analyze, and report on real-time and historical data.
- Actively engage in the implementation and optimization of technological solutions to enhance operational efficiency.
- Review and process schedule change requests.
About Tebra
Tebra is a digital healthcare company that aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. We are a team of innovators, thinkers, and doers who are passionate about simplifying healthcare for everyone.
Our Values
- Start with the Customer
- Keep It Simple
- Stay Entrepreneurial
- Better Together
- Celebrate Success
Perks & Benefits
We offer a range of benefits to support your well-being, including a wellness and childcare subsidy, a university/education discount, and access to resources like Fitness and LifeWorks Employee Assistance Program.
-
Workforce Planning Analyst
hace 3 semanas
San Francisco, Heredia, Costa Rica Aligntech A tiempo completoAbout this OpportunityAlign Technology is seeking a skilled Workforce Planning Analyst to join our team. As a Workforce Planning Analyst, you will be responsible for analyzing, monitoring, and evaluating the function of our workforce (call or service) center. You will create schedules and provide regular reports to management on workload and workforce. You...
-
Data Management Analyst I
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completo**Job Summary**Experian is seeking a highly skilled Data Management Analyst I to join our team. As a Data Management Analyst I, you will be responsible for supporting all data loading processes within the Data Management department. This role will develop an understanding of all the data loading principles and best practices, adhere to best practices and...
-
Data Management Analyst I
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJoin Experian, a global leader in data and analytics, as a Data Management Analyst I. In this role, you will be responsible for supporting all data loading processes within the Data Management department. You will develop an understanding of data loading principles and best practices, adhere to established processes and procedures, and collaborate with team...
-
Workforce Management Assistant
hace 3 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo**Bosch Service Solutions Overview**Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer...
-
Workforce Management Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completo**About the Role**We are seeking a highly skilled Workforce Management Specialist to join our team at Experian. As a key member of our operations team, you will be responsible for planning and managing our contact center workforce to ensure exceptional customer service and efficiency.**Key Responsibilities**Develop and maintain accurate workforce forecasts...
-
Senior Workforce Management Professional
hace 5 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoUnlock the Power of Data with ExperianWe are an innovative company that utilizes data to drive opportunities for consumers, businesses, and society.About the Role:As a Senior Workforce Management Professional at Experian, you will play a critical part in driving business success through strategic workforce planning. Your expertise will be crucial in...
-
Data Management Analyst I
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completo**Role Overview**Experian is the world's leading information services company. We empower consumers and our clients to manage their data with confidence.The Data Management Analyst I will be part of the Experian Commercial Data Assurance team, responsible for measuring, monitoring, and evaluating the quality of business data related to U.S. businesses.**Key...
-
Data Management Analyst I Position
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completo**About Experian**We are a global information services company that empowers consumers and clients to manage their data with confidence.The Data Management Analyst I will be part of the Experian Commercial Data Assurance team that measures, monitors, and evaluates the quality of data related to U.S. businesses.The successful candidate will assess the quality...
-
Wfm Forecaster
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completo**Job Summary**We are seeking a highly skilled Wfm Forecaster to join our team at Experian. As a Wfm Forecaster, you will be responsible for creating and maintaining accurate workforce forecasts, ensuring that our contact center operations run smoothly and efficiently.**Key Responsibilities**Develop and maintain workforce forecasts for multiple centers,...
-
Financial Analyst I
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Title: Financial Analyst IExperian is a leading global information services company, and we are seeking a highly skilled Financial Analyst I to join our Revenue Finance team in Costa Rica. As a key member of this team, you will be responsible for preparing and posting journal entries, reconciling accounts, and analyzing financial data to ensure accurate...
-
Workforce Management Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianAs the world's leading global information services company, Experian is dedicated to unlocking the power of data to create more opportunities for consumers, businesses, and society. We're proud to be named one of the 100 Best Companies to work for by FORTUNE and a 100 'World's Most Innovative Companies' by Forbes Magazine.Job DescriptionKey...
-
San Francisco, Heredia, Costa Rica Aligntech A tiempo completoTransforming smiles and changing lives is at the heart of Align Technology. We believe that a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of...
-
Workforce Management Support Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Ibm A tiempo completoIntroductionAt IBM, we're looking for talented individuals to join our Workforce Management team. As a key member of our team, you'll play a crucial role in supporting our peers and working with IBM tools to ensure our systems are up-to-date and accurate.Your Role and ResponsibilitiesWe're seeking a highly organized and detail-oriented individual with...
-
Workforce Management Support Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completoAbout IBM ServicesIBM Services is a team of business, strategy, and technology consultants that design, build, and run foundational systems and services that are the backbone of the world's economy.Job Description:We are looking for a Workforce Management Support Specialist to contribute to our great environment providing support to peers, working with IBM...
-
Financial Analyst I
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoAs a GL Analyst I at Experian, you will play a key role in helping the GFS Costa Rica team drive revenue growth and improve financial processes. You will work closely with local and global teams to align with our Digital Finance strategy, leveraging your analytical skills to identify areas for improvement and implement process enhancements. This role offers...
-
Strategic Workforce Planning Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Enterprise Workforce Management team at Citi is responsible for driving the company's transformation efforts around staffing and skill adequacy, as well as organization design. This is an exciting time to join the team as we are in the building phase of developing the set of capabilities, processes, and tools to analyze, forecast, organize, and plan...
-
Citi KYC Operations Analyst I
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoRole OverviewThe KYC Operations Analyst I at Citi plays a vital role in Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities. This entry-level position collaborates with the Compliance and Control team to develop and manage a dedicated internal KYC program.Key ResponsibilitiesPartner with Relationship Management...
-
San Francisco, Heredia, Costa Rica Experian A tiempo completoUnlock the power of data to create opportunities for consumers, businesses, and society with Experian.Our Commercial Relations team handles inquiries from business owners, performs investigations, and updates files. We're looking for a skilled Data Management Analyst I to join our team in Costa Rica.This permanent home-based role is responsible for data...
-
Data Analyst I
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob SummaryExperian is seeking a highly motivated Data Analyst I - Client Services QA to join our team. As a Data Analyst, you will be responsible for validating processing based on client requirements, collaborating with internal and external groups to complete and deliver programs with full quality, and troubleshooting and implementing necessary program...
-
Data Management Analyst II
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob SummaryWe are seeking a skilled Data Management Analyst II to join our team at Experian. This role will involve supporting all data loading processes within the Data Management department, with a focus on improving efficiency, reporting quality, and accuracy.Key ResponsibilitiesIdentify and implement methods to improve data loading efficiency, reporting...