Workforce Management Specialist
hace 2 meses
About Experian
As the world's leading global information services company, Experian is dedicated to unlocking the power of data to create more opportunities for consumers, businesses, and society. We're proud to be named one of the 100 Best Companies to work for by FORTUNE and a 100 'World's Most Innovative Companies' by Forbes Magazine.
Job Description
Key Qualifications
Minimum of three years' experience in workforce management, with a strong background in contact center operations and forecasting. Key skills include:
- Planning and modeling experience, with the ability to create workload forecasts for the next week and 24 months out
- Strong analytical skills, including budgeting and staff planning
- Experience in creating and maintaining forecasts and capacity plans, with a focus on call volumes, AHT, attrition, and staffing
- Process improvement and strategic alignment, with the ability to optimize workload and improve efficiency
Additional Information
Experian is an Equal Opportunity and Affirmative Action employer, committed to creating a diverse and inclusive work environment. We value the uniqueness of every individual and encourage our employees to bring their whole selves to work. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow.
At Experian, we're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. We're proud to be part of a company that has been helping people and economies flourish for over 125 years.
We take our people's agenda very seriously, focusing on what truly matters: diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact. Join us in building a culture where everyone feels comfortable bringing their whole self to work.
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