Strategic HR Advisor for Americas

hace 20 horas


San José, San José, Costa Rica Lonza A tiempo completo

At Lonza, we're a global leader in life sciences operating across three continents. Our strength lies not in formulas or secrets but in talented people collaborating to devise innovative solutions that help businesses and ultimately people.

We empower our employees to own their careers and genuinely contribute to improving the world. The ideal candidate will drive the operational Service Advisory Team within the Americas region as an HR Services Advisory Lead. Key responsibilities include team management and development, resource planning and allocation, driving SLA compliance, continuous improvement, and case management reporting to the Head of HR Services Americas.

The role also involves being the first point of contact for regional escalations, complex queries, and stakeholder management. As part of this position, you'll lead and develop a team of Service Advisors supporting HR Teams, Managers, and employees in delivering end-to-end, timely, and quality HR advice.

You will also be responsible for developing the reporting analyst function to supply critical business insights on HR activity using Service Now Dashboard and other tools. Additionally, you will motivate and develop your team members regarding attendance, performance, and career development.

Key requirements for this role include a Bachelor's degree in HR, Administration, or a related field, advanced experience in HR administration, WFA, Payroll, or HR shared services, strong people management skills, and proficiency in English both written and verbally. Advanced German language skills are a plus. The ideal candidate should also have strong administration skills, time management, and proactiveness.

In return for your dedication and hard work, you can expect to be part of a dynamic organization that values its employees and strives for ethical excellence in all aspects of its operations. We offer opportunities for growth and professional development while respecting our people and the environment.

Lonza is committed to diversity and inclusion, and we encourage all qualified applicants to apply without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability status, or any other protected characteristic under law.



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