ITIL Expert with a Focus on Incident and Problem Management

Do you like solving problems?Do you love the thrill of good investigation?If so, keep reading_- Problem managers identify and manage problems using preventative methods and identifying underlying causes to help prevent future incidents.Using a structured workflow for diagnosing root causes and fixing problems, they help eliminate recurring incidents and...

Key Responsibilities- Incident Management- Lead cross-functional response to high priority, high visibility, complex critical incidents.- Calmly assess situations and command flawless execution of the incident response process to high-profile, high-impact escalations, to drive customer loyalty- Ensure the flow of information by pulling in appropriate...

About the JobWe are looking for a highly skilled Contract Management Expert to join our team. As a key member of our AMS team, you will be responsible for maintaining knowledge about Micro Focus policies and procedures, reviewing and understanding quote/deal setup, and submitting quotes for deal-approval to stakeholders. You will also communicate and educate...

Splunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...

ROLE SUMMARYAs part of EP&S Digital Command One (DC1), Global Command Center (GCC) provides leadership and direction to ensure Digital services are stable and performing for Pfizer's critical business processes through proactive monitoring and event management.Members of the GCC work with cross functional teams to ensure key resources are engaged and focused...

About UsMicro Focus is a leading organization that delivers cutting-edge software solutions. We are committed to innovation, quality, and customer satisfaction. Our global product team works closely together to develop, debug, and release advanced products and services throughout the entire product lifecycle.We offer a dynamic and supportive environment...

**Puesta en Marcha del Proceso**La función de Administrador de Incidentes es crucial para garantizar que nuestros servicios continúen operando sin interrupciones. Nuestro equipo trabaja bajo un sistema de gestión de incidentes (ITIL) para controlar cada etapa del proceso.Al aceptar este cargo, tú tomarás la iniciativa para detectar y abordar cualquier...

Provides technical input, and delivery model solutions/recommendations to Application Management Services deal pursuit.Engages in and provides support for transition/transformation efforts.Undertakes the Service support functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis...

**Business Specialist Incident Management- Santa Ana, Costa Rica**Are you analytically inclined and ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions?Have you been searching for a company that offers impressive growth opportunities?Join Western Union as a Business Specialist Incident...

**Descripción del Trabajo**Nuestro equipo busca a un experto en resolución de problemas para ayudarnos a prevenir y mitigar los efectos de los incidentes en nuestros servicios. El candidato seleccionado trabajará en colaboración con nuestro equipo técnico para identificar y solucionar problemas antes de que afecten a nuestros usuarios.En este papel,...

**Company Overview:**Genpact is a global professional services and solutions firm that delivers outcomes that shape the future. Our team of experts helps leading enterprises, including Fortune Global 500 companies, achieve their goals through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.The...

**Navigating Complex Networks with Ease**We're looking for a Network Engineer with Customer Focus to join our global technical support team. In this role, you'll be responsible for troubleshooting complex web and networking issues, working independently with customers, and acting as a technical account manager to our strategic customers.This role requires a...

Supporting the company's Sales Teams, Business Units, Customers and Partners through the setup and pricing of software and appliance products in our Enterprise Platform.Includes working with product teams and pricing strategy representatives to identify the best way to structure products, maintain and update product structure and pricing and ensuring...

YOUR OPPORTUNITYYou are a key resource in the SAP Application and Infrastructure Support structure, proactively monitoring, supporting and delivering technology infrastructure in the SAP Basis area. Ensuring reliability and stability with no business disruption is your top priority.Key Responsibilities:Manage local/outsourced teams to deliver agreed Service...

As a member of the Microsoft Customer Experience & Success team, you will play a critical role in delivering a seamless support experience to customers worldwide. We are seeking a Cloud Security Expert to join our team in the Customer Service & Support organization. This role will focus on developing training plans to address identified gaps, performing case...

Job SummaryWe are seeking an experienced SQL Architect to join our team.The ideal candidate will have a strong background in database design, development, and administration.This role involves designing, implementing, and maintaining large-scale systems using SQL.Main ResponsibilitiesDesign and develop efficient database solutions that meet business...

**Hello**Before we get into things further, thank you for taking the time to read our advert and for taking an interest in Micro Focus**Who We Are**Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.We combine pragmatism, discipline, and customer-centric...

**Hello**- Before we get into things further, thank you for taking the time to read our advert and for taking an interest in Micro Focus**Who We Are**- Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.We combine pragmatism, discipline, and customer-centric...

**Description****Responsibilities**- Eager, professional, and good communicator wanting to learn a new skill.Hiring at entry level, with the ability to work your way up.- Conduct interviews of victims, witnesses, and persons of interest utilizing established interviewing techniques and skills specific to corporate investigations.- Conduct investigations...

**About Us**We are more than a specialty finance company providing debt recovery solutions for consumers.We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.We know that the only way to support this mission is by...