Global SAP Basis Solutions Expert

hace 7 días


San José, San José, Costa Rica Bacardi A tiempo completo

YOUR OPPORTUNITY

You are a key resource in the SAP Application and Infrastructure Support structure, proactively monitoring, supporting and delivering technology infrastructure in the SAP Basis area. Ensuring reliability and stability with no business disruption is your top priority.

Key Responsibilities:

  • Manage local/outsourced teams to deliver agreed Service Level Agreements to the business
  • Be the local contact for global IT teams to manage global projects
  • Support local Business meetings, provide VIP support when required
  • Input into operations budget if required
  • Provide high level customer service support in daily incident, problem and performance management through in-depth root cause analysis
  • Regularly review and propose preventative and corrective maintenance through Change Management processes and maintenance schedules to meet minimum unplanned downtime
  • Participate in integration & release & change management planning to ensure alignment of all teams with initiatives
  • Maintain and update technical documentations as well as cross-train other team members
  • Able to act as situation manager substitute in case of crisis

About You:

We are seeking a highly skilled Global SAP Basis Solutions Expert who possesses:

  • Masters degree in Information Technology or Computer Science, or equivalent vocational IT education, combined with several years experience as a SAP System Specialist in an international organization and/or as a Consultant
  • 3+ years working on SAP Basis
  • Experience in SAP Basis and related software installations, upgrades, testing, and configuration supporting enterprise projects in Solution Manager, FIORI, GW, Web Dispatcher, BO DS, BO BI, SCC, CPI, SDI, SLT and latest SAP technologies, including SAP Cloud Platform
  • Experience on ITIL concepts and methodology
  • Experience on Infrastructure Windows| MS SQL | Linux | HANA
  • ABAP programming & scripting experience - a real plus
  • Business fluent in English
  • Understanding of IT governance and operations, IT controls (privacy, security)
  • Understand the impact of technology on business processes/results
  • Experience in running Helpdesk/support to end-users, incident management, data center management

Our Culture:

We share the passion and entrepreneurial flair of our founder and are guided by three culture pillars: Fearless, Family and Founders. They inspire us to be the best we can be and drive us forward in all we do.

When you join Bacardi, you become part of our family and gain more than just a job. We value workforce diversity and are an equal opportunity employer.



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