Technical Support Specialist

hace 6 días


San José, San José, Costa Rica Softwareone A tiempo completo

About Us

At SoftwareOne, we're a leading global provider of end-to-end software and cloud technology solutions. Headquartered in Switzerland, our 8,700 employees support approximately 65,000 customers worldwide in their digital transformation.

The Role

We're seeking highly motivated individuals to join our inaugural Returnship Program (SOAR) in IT Support as Support Analysts. This paid program is designed to provide support and integrate talented professionals who have taken a career break of at least 6 months and are re-entering the workforce.

What We Offer

  • A dynamic and collaborative work environment that emphasizes your career development and values your contributions.
  • Opportunity to update and enhance your skills while working on meaningful projects within our organization.
  • Chance to be part of a company that encourages growth, learning, and the delivery of high-quality service in a fast-paced tech environment.

Your Responsibilities

  1. Deliver high-quality service to users, offering timely and effective solutions to requests and issues.
  2. Lead and resolve incidents and requests across various operational areas.
  3. Diagnose and fix complex technical issues, advancing as needed while following defined procedures.
  4. Maintain and support hardware and software infrastructure to ensure optimal performance.
  5. Ensure incident management processes are followed, from initial report through to resolution.
  6. Develop and maintain documentation for fixing, operational procedures, and user guides.

Your Profile

  • Techincal background, with experience in providing on-site support as a support analyst in a similar IT environment.
  • Strong knowledge of operational workflows and support procedures.
  • Required Skills: expertise in equipment maintenance, both at the hardware and software levels, including printers, VPN, and technical diagnostics.
  • Experience with management tools, equipment support, and incident management software.
  • Strong problem-solving abilities and the ability to manage multiple tasks simultaneously.
  • Outstanding communication skills and ability to effectively communicate with different teams and users.

Benefits

  • A thoughtful culture with lived values for an appreciative and encouraging work environment.
  • Opportunity to develop your potential in a personalized way and according to your objectives within the role.
  • Health policy for you and preferential rate for your family.
  • 100% disability payment.
  • Economic incentive program for employee referrals for active positions.


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