Customer Service Representative for Dental Startup
hace 6 días
About Remi
We are a VC-backed dental startup based in San Francisco, with an energetic team of operations and dental lab technicians. Our company has grown significantly over the last year, increasing our headcount from two people working from an apartment to over 10 people in a real office and five remote workers. We plan to at least double our headcount in the coming year.
Responsibilities:
This is a full-time work-from-home position that requires working hours between 9 am and 8 pm EST Monday through Saturday. As a key member of our team, you will be responsible for:
- Answering customer phone calls (20% of your day)
- Researching and troubleshooting customer requests (100% of your time)
- Optimizing the customer experience by identifying areas for improvement
Requirements:
To succeed in this role, you must be:
- An expert typist with a typing speed of 60+ WPM in English
- A fluent or native English speaker with knowledge of colloquialisms and slang
- Tech-savvy and quick to learn new platforms
- Driven to continuously improve your skills and knowledge
- Possess strong people skills, able to adapt to different client personalities
- Have 1-3 years of previous experience in a customer service role
Benefits:
This is a 100% work-from-home opportunity that offers:
- Growth opportunities within the company
- A competitive salary
What We're Looking For:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Please submit your resume and cover letter explaining why you'd be a great fit for this role.
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