Sales Operations Lead for Customer Service Excellence

hace 2 meses


Limón, Limón, Costa Rica Placidway A tiempo completo

We are seeking a visionary Sales Operations Manager to lead our Customer Care and Operations Team. This role combines effective sales management with operational efficiency, driving customer satisfaction and significant revenue growth.

Core Responsibilities:

  • Lead Daily Operations: Guide the sales team in their daily tasks, ensuring they have the necessary tools and support to succeed, focusing on modern sales techniques and customer relationship management
  • Manage Sales Representatives: Manage daily sales team assignments such as lead distribution, sales pipeline management, proactive problem resolution, among other functions.
  • Drive Sales from High-Volume Leads: Actively pursue sales opportunities from a large volume of leads in an outbound sales environment.
  • Enhance Sales Techniques: Provide ongoing training to the team on the latest sales strategies and tools to boost effectiveness.
  • Develop and Implement Sales Strategies: Create innovative approaches to meet and exceed sales targets.
  • Ensure Customer Service Excellence: Maintain high standards of customer service to improve customer retention, satisfaction, reviews and referrals.
  • Analyze Sales Data and Market Trends: Use analytics to steer the team towards effective strategies and identify growth opportunities.
  • Optimize Sales Processes: Streamline procedures to enhance team productivity and efficiency.
  • Foster Team Collaboration: Work closely with other departments to align sales strategies with broader company goals.

Requirements and Qualifications:

  • Bachelor's or master's degree.
  • Minimum of 5 years in sales leadership, with significant customer service management experience.
  • Proven success in achieving sales targets and driving customer service excellence.
  • Skilled in training and developing sales teams.
  • Proficient in CRM software and sales analytics tools.

What We Offer:

  • A competitive salary: $80,000 - $120,000 per year, depending on experience.
  • Progressive salary increases based on performance.
  • Access to paid time off (PTO) for a healthy work-life balance.
  • Quarterly commission program with a 6% uncapped ceiling, recognizing your effort and dedication.
  • Additional perks, including integration events and bonuses for exceptional performance.
  • Professional growth opportunities in the rapidly evolving technology industry, within one of the leading companies in medical tourism.
  • Team Performance Bonuses. Apart from individual contributions, include bonuses tied to the overall performance of the sales and customer service team.
  • Annual Performance Bonus. Offer an annual bonus based on meeting or exceeding predefined annual sales and operational goals.


  • Limón, Limón, Costa Rica Placidway A tiempo completo

    At Placidway, we are seeking a highly skilled and experienced Senior Business Development Manager to lead our sales operations. This role combines effective sales management with operational efficiency, driving both customer satisfaction and significant revenue growth.Key Responsibilities:Lead Daily Operations: Guide the sales team in their daily tasks,...


  • Limón, Limón, Costa Rica Varsity Tutors A tiempo completo

    About Varsity TutorsVarsity Tutors is a pioneering education company that's revolutionizing the way people learn. With innovative technology and personalized learning products, we connect students and professionals from around the world with expert instruction.Senior Customer Retention Specialist RoleThis is a full-time remote position based in Costa Rica,...


  • Limón, Limón, Costa Rica Varsity Tutors A tiempo completo

    Overview:Varsity Tutors, a leading provider of personalized learning solutions, is seeking highly skilled Senior Customer Retention Specialists to join its team in Costa Rica. Our innovative online and mobile learning platforms connect students and professionals worldwide with expert instruction, empowering them to achieve their goals.Senior Customer...


  • Limón, Limón, Costa Rica Philippines Outsourcing Solution A tiempo completo

    **Job Title: Healthcare Operations Coordinator**Philippines Outsourcing Solution is seeking a skilled Healthcare Operations Coordinator to join our team.**Job Summary:**We are looking for a detail-oriented and organized individual to manage and coordinate healthcare services for patients in a home setting. The ideal candidate will have excellent...


  • Limón, Limón, Costa Rica Buscojobs Costa Rica A tiempo completo

    Company OverviewBecoming a licensed mechanical engineer can unlock various opportunities in the industry, especially with experience in production processes and maintenance projects. Our company seeks to hire an expert in this field.SalaryWe offer a competitive salary of up to 20,000 pesos for this role, commensurate with your skills and qualifications.Job...


  • Limón, Limón, Costa Rica World Business Lenders, Llc A tiempo completo

    Job Overview:">World Business Lenders, LLC is seeking a skilled Software Systems Manager to join our team. This role involves managing and maintaining software systems, collaborating with cross-functional teams, and ensuring timely project delivery.">About the Role:">This is an exciting opportunity for a talented professional with experience in software...

  • Sales Representative

    hace 2 días


    Limón, Costa Rica Emprego CR A tiempo completo

    Sales Representative - Lipa Hiring now! Want to have a progressive career without leaving your hometown? It’s the best time to work in a fast-paced company within your vicinity! At ResultsCX Lipa, we value our team in providing excellent customer service experience to our clients while building a more compelling community in our workplace. We strive to be...

  • Maintenance Lead Batan

    hace 2 días


    Limón, Costa Rica Emprego CR A tiempo completo

    Working at the Heathrow office of Amadeus 10 reasons to join Amadeus as a Graduate London Heathrow Offices London Heathrow Offices London Heathrow Offices Company details Employees 10,000+ Internet and Software But our business isn't just business, our business is our people. Their talent. Their potential. We believe that when they're free to be themselves,...

  • Maintenance Lead Batan

    hace 6 días


    Limón, Costa Rica Emprego CR A tiempo completo

    Be a part of a revolutionary changeAt PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the...


  • Provincia de Limón, Costa Rica Varsity Tutors A tiempo completo

    Varsity Tutors, a Nerdy company, is looking for international Customer Retention Specialists based in Costa Rica to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning...


  • Provincia de Limón, Costa Rica Varsity Tutors A tiempo completo

    Varsity Tutors, a Nerdy company, is looking for international Customer Retention Specialists based in Costa Rica to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning...

  • Property Manager

    hace 2 días


    Limón, Costa Rica Emprego CR A tiempo completo

    Ayala Property Management Corporation (APMC) Ayala Property Management Corporation (APMC) At least 2 year(s) of working experience in the related field is required for this position. Customer service oriented Good leadership skills Proficient in verbal and written English Applicants must be willing to work in Lipa, Batangas Job responsibilities: Oversee...


  • Provincia de Limón, Costa Rica Varsity Tutors A tiempo completo

    **Overview**: Varsity Tutors, a Nerdy company, is looking for international Senior Retention Specialists based in Costa Rica to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile...

  • Cell Lead Batan

    hace 18 horas


    Limón, Costa Rica Emprego CR A tiempo completo

    Working at the Heathrow office of Amadeus 10 reasons to join Amadeus as a Graduate London Heathrow Offices London Heathrow Offices London Heathrow Offices Company details Employees 10,000+ Internet and Software But our business isn't just business, our business is our people. Their talent. Their potential. We believe that when they're free to be...


  • Limón, Costa Rica World Business Lenders, LLC A tiempo completo

    World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. This is a Contract/Consultant position. Generally, working hours will be 9:00am-6:00pm Eastern Time, Monday...

  • Técnico Eléctrico I

    hace 7 meses


    Limón, Costa Rica Aggreko, LLC A tiempo completo

    Objetivo del Puesto Supervisar el mantenimiento de los equipos hasta el nível requerido y las operaciones diarias Responsabilidades del Cargo - Comprobación de fallas eléctricas básicas menores a 50V - Detección de fallas mecánicas básicas - Evaluación dinámica de riesgos - Informes de fallos - Cambio de parámetro de control del generador -...


  • Limón, Costa Rica Emprego CR A tiempo completo

    Haven't received activation link? Click here! Haven't received activation link? Click here! Position Junior Level/ 0-2 Years Experience Employees Type the characters you see in the picture above. Your name Your rating Excellent! Very Good Average Fair Poor Your message Type the characters you see in the picture above. Handle installation of POS terminal and...

  • Luxury House Keeper

    hace 2 horas


    Limón, Costa Rica The Oasis At Puket A tiempo completo

    **Responsibilities**: - Clean and maintain guest rooms, public areas, and back-of-house areas to the highest standards - Ensure all amenities are fully stocked and replenished in guest rooms - Perform deep cleaning tasks, as needed - Report any maintenance issues or safety hazards to management - Respond to guest requests and inquiries in a timely and...


  • Provincia de Limón, Costa Rica Varsity Tutors A tiempo completo

    **Responsibilities**: may include some or all of the following tasks; - Provide Customer Support to Contracted Tutors - Account Setup - Specific Student Opportunities or Assignments - Tutoring Products - Technical Issues - Scheduling Conflicts - Payment and Payroll - And more - Provide guidance and assistance to tutors about: - Resolve Technical Issues for...


  • Limón, Costa Rica Emprego CR A tiempo completo

    We are looking to hire an experienced Social Media Content Creator to join our team who is capable of creating compelling visual content, able to think creatively, and familiar with the trends and algorithm of Instagram. The Social Media Content Creator will be responsible in creating videos and engaging content for the client's target...

  • Técnico Mecánico Ii

    hace 7 meses


    Limón, Costa Rica Aggreko, LLC A tiempo completo

    Objetivo del Puesto Ser responsable de reparaciones mayores y localización de averías y fallas. Responsabilidades del Cargo - Realizar el servicio B según SWI en generadores - Reemplazo del control del generador - Llevar la agenda de mantenimiento - Sistemas de información del fabricante - Aceptación de la flota nueva - Sensibilización SCADA -...

  • Home Health Scheduler

    hace 7 meses


    Limón, Costa Rica Philippines Outsourcing Solution A tiempo completo

    **Job Title: Home Health Scheduler** Limitlessli is a staffing company that recruits, hires and manages long-term remote staff for growing businesses in the USA. - Location: Remote (permanent work from home) - Type of Work: Full-time - Work Hours: US hours (EST) **Summary**: A Home Health Scheduler/Care Coordinator is the primary gatekeeper, liaising...


  • Limón, Costa Rica UPL ltd A tiempo completo

    **Commercial Administrative Assistant**: Job Id: 4189 City: Guapiles, Limón, Costa Rica Department: Sales & Marketing Function: Sales, Marketing and Alliance Employee Type: Permanent Full Time Seniority Level: Executive Description: **About UPL** **UPL is a leader in global food systems and with the acquisition of Arysta LifeScience, is now one of...


  • Provincia de Limón, Costa Rica Varsity Tutors A tiempo completo

    **Responsibilities**: May include some or all of the following tasks; - Support Tutor Applicants and Tutor Onboarding - Update our Digital Inventory of Institutional Sessions and Courses - Conduct data entry, registration, and enrollment activities for school district accounts - Add new courses to digital inventory and providing ongoing maintenance of this...


  • Provincia de Limón, Costa Rica Varsity Tutors A tiempo completo

    **Responsibilities**: May include some or all of the following tasks; - Support Tutor Applicants and Tutor Onboarding - Update our Digital Inventory of Institutional Sessions and Courses - Conduct data entry, registration, and enrollment activities for school district accounts - Add new courses to digital inventory and providing ongoing maintenance of this...

  • Sr Project Engineer

    hace 2 horas


    Limón, Costa Rica Emprego CR A tiempo completo

    SR PROJECT ENGINEER (Must have Connector Assembly exp) - Based in Batangas Take project engineer role for lite/micro-lite projects against responsibilities definition in LeadPD procedure TEC-522-DND, work with Ops cross function team to setup projects team and lead team to achieve project goal include tooling/process develepment and timeline and control...