Tutor Operations Specialist

hace 2 semanas

Provincia de Limón, Costa Rica Varsity Tutors A tiempo completo

**Responsibilities**: May include some or all of the following tasks;
- Support Tutor Applicants and Tutor Onboarding
- Update our Digital Inventory of Institutional Sessions and Courses
- Conduct data entry, registration, and enrollment activities for school district accounts
- Add new courses to digital inventory and providing ongoing maintenance of this inventory
- Set up sessions in catalog based on client (school system or parent) or course requirements following checklists and documented processes
- Assign Tutors to Tutoring Sessions
- Match students with experts for one-on-one instruction and classes, following document processes and checklists
- Support Institutional and Course Schedule Changes
- Partner with parents to identify and assess student's needs to implement the appropriate tutoring support
- Audit tutoring sessions to determine compliance with individual school requirements
- Manage course participants, cancellations, and credits
- Schedule meeting links for courses when necessary
- Other work as directed

**Qualifications**:

- Level B2 English proficiency
- Experience with data entry and fulfillment processes (catalog or account updates, inventory management, scheduling)
- Experience with Google documents
- Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor's degree
- Strong analytical and problem-solving skills.
- Comfortable performing all job responsibilities on a laptop or computer
- Able to perform basic technical troubleshooting with work equipment
- Highly adaptable to change and thrives in a fast-paced environment
- Self-starter with exceptional attention to detail
- Excellent time management and organizational skills. Ability to work independently.
- Ability to multitask in a dynamic environment where priorities change quickly.
- Willingness and ability to quickly learn business practices, policies and procedures.
- Ability to work full-time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating day is from 8:00am - 8:00pm CDT.
- High-speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- A quiet work environment that promotes focus

**Location**: Fully Remote - Based in Costa Rica

**About Nerdy**:
**Varsity Tutors Leadership Principles**

Relentless Focus on Customers
- Comfort with Ambiguity
- Ownership
- Simplify
- Intellectual Curiosity
- Build Teams
- Think Big
- Insist on High Standards
- Bias for Action
- Build Trust
- Go Deep
- Have Conviction
- Deliver Results
- Are Right, a Lot

**Benefits**:

- Competitive Hourly Rate ($9.25/hr USD)
- Full-Time Position (40 hours per week)
- Fully Remote Position
- A once-in-a-lifetime opportunity to help transform how the world learns
- A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture

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