Employee Support Specialist

hace 4 días


Santa Cruz, Costa Rica Pts Consulting Services A tiempo completo
About the Role

At Pts Consulting Services, we are seeking a highly skilled and customer-focused Employee Support Specialist to join our team.

Key Responsibilities:

  • Provide exceptional customer assistance on various topics, including general inquiries.
  • Work efficiently in our Covid Resource Center operation.

Requirements:

  • 1+ year of experience in customer service, preferably in multinational organizations.
  • Proven ability to multitask successfully and manage multiple systems simultaneously.
  • Strong customer-centric focus.
  • Dynamic and resourceful mindset.
  • Ability to handle confidential and sensitive employee information while adhering to strict data privacy policies.
  • 90% proficiency in English (oral and written).
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

About the Opportunity

  • This is an immediate availability position

Working Environment:

  • Call Center environment

Location:

  • Lagunilla, Heredia, Costa Rica

Language Skills:

  • English: 90%

The estimated salary for this role is around $25,000 - $35,000 per annum, depending on qualifications and experience. This figure is based on industry standards and comparable positions in the area.


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