Cybersecurity Technical Lead

hace 5 días


San José, San José, Costa Rica Sonicwall A tiempo completo
Company Overview:
SonicWall is a leading provider of network security solutions, dedicated to helping organizations protect themselves against the evolving threat landscape. Our cutting-edge technology and innovative approach enable us to deliver robust and effective security solutions that meet the needs of our customers.

Job Description:
We are seeking a highly skilled Cybersecurity Technical Lead to join our team. As a key member of our technical support team, you will be responsible for assisting customers with the deployment of SonicWall network security products, providing technical solutions and workarounds for end users, and owning customer issues from beginning to resolution.

Key Responsibilities:
  • • Assist customers with the deployment of SonicWall network security products
    • Provide technical solutions and workarounds for end users with their issues on respective product line
    • Owns customer issues from beginning to resolution (handles in place)
    • Assists customers by diagnosing problems and providing resolutions for technical and service issues
    • Use troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts

Required Skills and Qualifications:
To succeed in this role, you will need to have a strong understanding of security, LAN/WAN topologies, and technologies. In-depth knowledge of OSI Model, TCP/IP, Network Security basics is also required. Additionally, you should be able to work in a high-level stress and interrupt-driven environment and have good communication skills.

Benefits:
As a member of our team, you will enjoy a range of benefits including flexible working hours, opportunities for career development, and access to industry-leading training and certifications. We are committed to creating a diverse and inclusive work environment where everyone feels valued and supported.

Why Join Us:
SonicWall is a dynamic and innovative company that offers exciting opportunities for growth and development. We pride ourselves on recruiting talented individuals who share our values and are passionate about delivering exceptional results.

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