Cybersecurity Support Specialist

hace 2 semanas


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

Company Overview

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Palo Alto Networks is a leader in cybersecurity, dedicated to protecting our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to shaping the future of cybersecurity.

We're a company built on challenging and disrupting the status quo, and we're looking for innovators who share our passion for security and innovation.

About the Role

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As a Technical Support Engineer, you'll play a critical role in supporting our valued customers, providing them with expert technical assistance and ensuring their environments are secure.

You'll work closely with cross-functional teams to create an environment of transparency, leading to better products, working environments, and cybersecurity.

Responsibilities

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- Provide technical support to customers and partners via phone, email, or chat

- Troubleshoot complex technical issues, using your expertise to identify and resolve problems quickly

- Collaborate with internal teams to develop and implement solutions, ensuring customer satisfaction

- Create and publish technical documentation, such as Knowledge Base articles and guides

- Participate in training and development programs to stay up-to-date with the latest technologies and trends

Requirements

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- 2+ years of experience in a technical support environment, preferably in cybersecurity

- Excellent written and verbal communication skills, with the ability to articulate complex technical concepts

- Strong problem-solving skills, with the ability to analyze complex situations and provide effective solutions

- Experience with remote access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, etc.)

- Familiarity with Firewall Central Management Systems and multi-factor authentication security systems

- Strong knowledge of security services (IDS/IPS, Firewalls, etc.) and virtualization experience (AWS, Azure, VMWare, OpenStack)

- Bachelor's degree or equivalent military experience required

Benefits

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- Competitive salary and benefits package

- Opportunity to work with a leading cybersecurity company and contribute to shaping the future of security

- Collaborative and dynamic work environment, with opportunities for growth and development

- Access to cutting-edge technology and training programs

What We Offer

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Palo Alto Networks is committed to creating a diverse and inclusive workplace, where everyone has the opportunity to succeed. We offer a range of benefits and programs to support our employees' physical, emotional, and financial well-being.

We're proud to be a leader in cybersecurity, and we're excited about the opportunity to welcome talented individuals like you to our team.



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