Senior Cybersecurity Engineer

hace 7 días


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

About Us

Palo Alto Networks is a leading cybersecurity company that protects our digital way of life. We have a vision of a world where each day is safer and more secure than the one before.

We are looking for innovators who are committed to shaping the future of cybersecurity. Our approach, FLEXWORK, provides an environment where employees can push boundaries and help us evolve together.

Your Role

You will work with our valued customers to address their complex post-sales concerns. You'll enjoy networking with key contacts and detailing difficult technical issues to both non-technical and technical professionals.

As a critical thinker, you'll participate in technical discussions with multi-functional teams to create transparency and lead to better products and working environments.

Some of your responsibilities include:

  • Handling support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
  • Using fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
  • Working to reproduce customer issues and qualify critical issues
  • Publishing Technical Support Bulletins and other user documentation in the Knowledge Base
  • Building a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
  • Providing on-call support 24x7 on an as needed basis

Qualifications

To succeed in this role, you'll need:

  • Required experience with TCP/IP
  • Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols
  • In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)
  • Experience with security (IPSEC, SSL-VPN, NAT, GRE)
  • Prior experience in similar vendor Technical Support Centers
  • Excellent written and verbal communication skills


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    **Cybersecurity at Micro Focus**As a leading provider of enterprise software solutions, we understand the importance of cybersecurity in today's digital landscape. Our Enterprise Cybersecurity Engineer will play a critical role in ensuring the security of our public cloud accounts and implementing security objectives in a consistent, repeatable, and...

  • Cybersecurity Expert

    hace 2 semanas


    San José, San José, Costa Rica Microsoft A tiempo completo

    Company Overview: As a Senior Security Engineer at Microsoft, you will play a crucial role in ensuring the security and integrity of our systems and infrastructure.">Job Description: In this position, you will be responsible for designing, implementing, and maintaining cloud-based security solutions at an enterprise level. You will work closely with...


  • San José, San José, Costa Rica Growth Acceleration Partners A tiempo completo

    Growth Acceleration Partners is seeking a Quality Engineer for Cybersecurity to join our US-based team. As a key member of our information security services group, you will play a critical role in protecting our customers' computers, networks, and information assets from malicious activity.About the JobThe Quality Engineer for Cybersecurity will be...


  • San José, San José, Costa Rica Global Services Business A tiempo completo

    We are looking for a talented Cloud Security Engineer to join our team and help us protect our cloud environments.**Responsibilities:**Designing and implementing security architectures for cloud and hybrid-based systemsPerforming security assessments of cloud architectures and environments using Check Point CloudGuardDeveloping and enforcing security...

  • Sr Cybersecurity Advisor

    hace 4 semanas


    San José, San José, Costa Rica Culmen International Llc A tiempo completo

    Overview:Established in 2004, Culmen International is committed to enhancing international security, strengthening homeland defense, optimizing government operations and providing humanitarian assistance around the world.We provide technical and management expertise, develop innovative technology solutions, and deliver youth care services, logistics,...


  • San José, San José, Costa Rica Sincerus Global Solutions Inc A tiempo completo

    We are looking for a highly skilled National Cybersecurity Advisor to join our team at Sincerus Global Solutions Inc. As a key member of our team, you will provide expert advice to the Costa Rica Ministry of Science, Innovation, Technology, and Telecommunication (MICITT) on developing a comprehensive national cyber plan of action.The ideal candidate will...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    About the JobWe're looking for a skilled Senior Cybersecurity Specialist to join our team. In this role, you will be responsible for implementing security objectives in a consistent, repeatable, and automated way across multiple cloud environments.The Ideal CandidateWe're looking for someone who has a start-up mentality, who is excited to move fast, innovate...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Palo Alto Networks is evolving to meet the needs of our employees now and in the future. We've rethought and recreated every aspect of the employee experience.As a Senior Network Engineer, you will work closely with cross-functional teams to create an environment of transparency that leads to better products, working environments, and cybersecurity.You will...

  • Cybersecurity Engineer

    hace 4 días


    San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Job OverviewWe are seeking a highly skilled Cybersecurity Engineer to join our team. This individual will be responsible for providing technical support to our valued customers, addressing their complex post-sales concerns and ensuring the security of their environments.Key ResponsibilitiesProvide configurations, troubleshooting, and best practices to...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company OverviewPalo Alto Networks is a leading cybersecurity company that protects our digital way of life. We have a vision of a world where each day is safer and more secure than the one before.We are a company built on challenging and disrupting the way things are done. We're looking for innovators who are as committed to shaping the future of...

  • Cybersecurity Engineer

    hace 2 semanas


    San José, San José, Costa Rica Moody'S Investors Service A tiempo completo

    The Cybersecurity team is globally responsible for helping the organization balance risk by aligning policies and procedures with Moody's business and regulatory requirements.The team is responsible for the development, enforcement and monitoring of security controls, policies and procedures, disaster recovery programs, GRC (Governance, Risk and Compliance)...

  • Senior Advisor

    hace 3 semanas


    San José, San José, Costa Rica Constellis A tiempo completo

    ***The Senior Advisor shall provide expert guidance and provide the advice and technical assistance needed to develop, implement, and sustain cybersecurity policies, strategies, and organizational frameworks at MICITT, while supporting effective interagency coordination on cybersecurity between MICITT and other key stakeholders in the GoCR (including with...


  • San José, San José, Costa Rica Encora A tiempo completo

    At Encora we are looking for a great talent like you to join our team as the next **Senior Backend Engineer (10037)**Would you like to join our great team of engineers?Here we will tell you more about us and the role**About the role**:As a **Senior Backend Engineer**, you will be part of a highly skilled technology and agile team by supporting and developing...

  • Cybersecurity Engineer

    hace 7 horas


    San José, San José, Costa Rica Zm Financial Systems A tiempo completo

    Imagine what we can DEVELOP with youTrue leaders are always learning.Moody's is home to information architects, thinkers, builders, and passionate problem solvers, a collection of diverse viewpoints working together to bring out our best.Join us.Forward Together.-- Moody's Shared Services are the front line professionals including Finance, Technology, Legal,...


  • San José, San José, Costa Rica Equifax A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Web Application Security Engineer to join our team at Equifax. The successful candidate will be responsible for conducting penetration testing engagements, developing and maintaining testing tools, and collaborating with cross-functional teams to identify and remediate vulnerabilities.ResponsibilitiesDevelop...


  • San José, San José, Costa Rica Global Services Business A tiempo completo

    **Job Description:**A Senior Cybersecurity Documentation Specialist is required to join our team at the Global Services Business. This role involves creating, editing, reviewing, and presenting comprehensive documentation related to data security tools, policies, user communication, and training.**Key Responsibilities:Develop and maintain technical...


  • San José, San José, Costa Rica Object Technology Solution A tiempo completo

    **About us**:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999.OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model.Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...


  • San José, San José, Costa Rica Sentinelone A tiempo completo

    **About Us**SentinelOne is a leading cybersecurity company that delivers innovative solutions to protect organizations from threats. Our XDR platform provides real-time prevention, detection, and response capabilities, leveraging patented AI models to deliver autonomous protection. With SentinelOne, customers gain full visibility into their networks,...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company OverviewPalo Alto Networks is a trailblazing company that dreams big and challenges the status quo in cybersecurity. We're not just about providing security solutions, we're about being the cybersecurity partner of choice for our clients.We have a vision of a world where each day is safer and more secure than the one before. To achieve this, we need...


  • San José, San José, Costa Rica Vs-Staffing A tiempo completo

    We are looking for a **Senior Cybersecurity Analyst (Tier-2 SOC)** to support cyber defense operations in a multi-tenant Managed Detection and Response (MDR) environment.This position is focused on cybersecurity monitoring & analysis as part of a comprehensive Security Operations Center (SOC).**What You will do**Monitor and conduct analysis of security...