Cybersecurity Solutions Manager

hace 7 días


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

At Palo Alto Networks, our mission is to be the cybersecurity partner of choice, protecting our digital way of life.

We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We've rethought and recreated every aspect of the employee experience at Palo Alto Networks through FLEXWORK, our approach to how we work.

The Sr. Support Account Manager (SAM) plays a critical role in managing our customers' services experience to ensure Palo Alto Networks exceeds customer expectations.

This individual will advise other SAMs on how to proactively monitor complex issues and work closely with other stakeholders in expediting the resolution of customer technical issues.

Job Description:Your Career

The Sr. SAM will manage our customers' services experience to ensure Palo Alto Networks is exceeding customer expectations.

This includes understanding the account strategy and the customer's security and business priorities to address, solve and support all customer issues quickly and effectively.

The Sr. SAM will also advise other SAMs on how to proactively monitor complex issues and work closely with other stakeholders in expediting the resolution of customer technical issues.

Your Impact
  • Serve as the Palo Alto Networks' central point of contact for Support delivery and Case Management to ensure the customer has an integrated service delivery experience.
  • Develop a deep understanding of our customer's business challenges and their technical environment to provide technical information, guidance, and support.
  • Identify upselling opportunities for the account team.
  • Proactively monitor complex issues working closely with other Customer Support and Engineering teams to resolve customer technical issues.
  • Lead any customer escalation communication and engagement.
  • Manage complex customer situations, coordinating the actions of the Account Team, Services Teams, Partners Resources, and Engineering ensuring the customer and internal stakeholders have the information required to make decisions and to act in order to resolve customer issues quickly.
QualificationsYour Experience
  • 8+ years of experience in technical support within the high-tech industry.
  • 8+ years of client facing sales or services experience.
  • Project Management or service delivery qualifications such as PMP, PRINCE2, ITIL is a plus.
  • Demonstrated ability to prioritize work within a demanding environment, delivering consistent results even under pressure.
  • Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision.
  • Extensive experience in influencing teams across the organization to achieve desired customer outcomes.
  • Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms.
  • Deep Knowledge of CyberSecurity Technologies and Solutions.
  • Deep Knowledge of heterogeneous environments used by enterprise customers.
  • Fluency in the English language as well as other customer language requirements (where applicable).
  • Extensive experience in managing simultaneous projects in a dynamic environment with constant change to address emerging security risks and challenges.
  • Lead fellow peers and stakeholders with a positive, growth-oriented mindset.
  • Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.
  • Experience mentoring fellow peers and contributing with global


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    **Company Overview**Crg Solutions is a leading provider of cybersecurity solutions, committed to helping businesses protect their assets and data. Our team of experts works tirelessly to stay ahead of emerging threats and ensure that our clients receive the best possible protection.


  • San José, San José, Costa Rica Mastercard A tiempo completo

    Company OverviewAt Mastercard, we connect and power an inclusive, digital economy that benefits everyone, everywhere. Our mission is to make transactions safe, simple, smart, and accessible.About the PositionThe Central America and Caribbean Customer Solutions Center is looking for a Products and Solutions Manager to specialize in bringing the best of...


  • San José, San José, Costa Rica Kimberly-Clark A tiempo completo

    **About the Role**This position presents an excellent opportunity to lead key activities in a global organization, driving progress in your career.We are seeking a highly skilled Cybersecurity Advisor to join our team, responsible for determining security requirements by evaluating business strategies and requirements.The ideal candidate will work closely...

  • Cybersecurity Specialist

    hace 1 semana


    San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company OverviewPalo Alto Networks is a leading cybersecurity company that provides innovative solutions to protect our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to shaping the future of cybersecurity.We're a company built on challenging the status quo and disrupting traditional ways of doing things....


  • San José, San José, Costa Rica Zm Financial Systems A tiempo completo

    Zm Financial Systems offers exciting opportunities for talented individuals to grow their careers in the field of cybersecurity. Our company is committed to fostering a culture of innovation, collaboration, and continuous learning.We are currently seeking a skilled Cybersecurity Engineer to join our team, contributing to the development of robust security...


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    We are seeking an Incident Response Specialist to join our team at Crg Solutions. The successful candidate will have extensive experience in responding to cyber incidents and data breaches.The ideal candidate will have a deep understanding of operating systems, filesystems, and network protocols, as well as experience with digital forensics tools and...

  • Sr Cybersecurity Advisor

    hace 2 semanas


    San José, San José, Costa Rica Culmen International Llc A tiempo completo

    Overview:Established in 2004, Culmen International is committed to enhancing international security, strengthening homeland defense, optimizing government operations and providing humanitarian assistance around the world.We provide technical and management expertise, develop innovative technology solutions, and deliver youth care services, logistics,...


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    Crg Solutions seeks a seasoned Cybersecurity Expert for macOS to strengthen our system security and integrity. As a key member of our team, you will play a vital role in safeguarding our macOS-based systems and infrastructure.Key responsibilities include:Monitoring, detecting, and responding to potential security threatsUtilizing expertise in Mac system and...


  • San José, San José, Costa Rica Zm Financial Systems A tiempo completo

    Company Overview">Zm Financial Systems is a leading provider of innovative financial solutions, helping businesses and individuals make informed decisions.">Job Description">We are seeking a highly skilled Cybersecurity Engineer to join our team. As a key member of our Information Risk and Security (INFORISK) department, you will play a critical role in...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Overview">Palo Alto Networks is a leader in cybersecurity, dedicated to protecting our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to shaping the future of cybersecurity.We're a company built on challenging and disrupting the status quo, and we're looking for innovators who share our passion for...


  • San José, San José, Costa Rica Splunk A tiempo completo

    About the RoleThe ideal candidate will have 2+ years of proven experience in Cybersecurity technologies with a focus on SIEM, vulnerability management, firewalls, forensics, data logging, and IAM. Additionally, they should have demonstrable experience in tool integrations, CI/CD, and REST APIs, as well as software development experience with Python, Golang,...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    **Cybersecurity at Micro Focus**As a leading provider of enterprise software solutions, we understand the importance of cybersecurity in today's digital landscape. Our Enterprise Cybersecurity Engineer will play a critical role in ensuring the security of our public cloud accounts and implementing security objectives in a consistent, repeatable, and...

  • Cybersecurity Engineer

    hace 1 semana


    San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    **Job Description**You'll work closely with valued customers to address complex post-sales concerns, leveraging your analytical skills to diagnose issues and develop effective solutions. As a critical thinker, you'll excel at detailing technical information to both non-technical and technical professionals.Your expertise will help create a transparent...


  • San José, San José, Costa Rica Intel A tiempo completo

    The Design Engineering Group (DEG) at Intel is responsible for developing industry-leading SOCs, Cores, and IPs that power the company's products. As a Cybersecurity Program Manager, you will play a critical role in ensuring the delivery of these products in a cost-effective and efficient manner.Key Responsibilities:Drive and track milestones for IPAS...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Cybersecurity Solutions ExpertAt Palo Alto Networks, we're committed to protecting our digital way of life. As a Cybersecurity Solutions Expert, you will work closely with our valued customers to address complex post-sales concerns. Your strong analytical skills and technical expertise will be crucial in understanding the methods and techniques required to...


  • San José, San José, Costa Rica Mastercard A tiempo completo

    Our CultureWe cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.About the RoleThis role involves working closely with sales teams to develop and manage pipeline for new and existing C&I solutions. As a Products and Solutions Manager, you will be responsible for launching, expanding use, and...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Job Description">We are seeking a skilled Cybersecurity Support Specialist to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our valued customers by providing top-notch support for their complex post-sales concerns.">Your primary responsibility will be to work...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    Job SummaryAs a Cybersecurity Threat Analyst at Micro Focus, you will be responsible for identifying and mitigating business risk for enterprises. You will collect and correlate user activity and event data across the enterprise, and provide actionable insights to help businesses comply with corporate and regulatory policy.ResponsibilitiesCollect and analyze...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Company OverviewThe Global Information Security organization at Pfizer delivers proactive cyber defense for the global enterprise. Our mission is to secure all digital information assets, from manufacturing floors to core data centers and patient-facing solutions.We achieve this mission through a partnership with the business, building security into all...

  • Cybersecurity Specialist

    hace 1 semana


    San José, San José, Costa Rica Vs-Staffing A tiempo completo

    **Job Overview**Faced with an increasing cyber-security threat, organizations must maintain a vigilant approach to protect their systems and data. Security Engineers play a key role in this process.As a Cybersecurity Specialist, you will be responsible for several functions associated with IT security - from ensuring the security of software to selecting...