Tech Support Associate

hace 3 días


San José, San José, Costa Rica Smash Cr A tiempo completo

About Smash Cr

We are agents for tech professionals in Costa Rica and Colombia, dedicated to building careers in the United States. Our mission is to foster long-lasting relationships with our talent, investing time to understand their individual needs and preferences. We strive to find the perfect match between our clients and talent, considering both technical skills and cultural fit.

Our Approach

We differentiate ourselves from traditional contractor or outsourcing models by prioritizing meaningful relationships and mutual benefits. Our clients seek more than just a service provider, and so do our talent partners.

Benefits

We offer a comprehensive package of perks, including:

  • English Academy for Employees to enhance language skills
  • Business Skills Coach – Certifications to support professional development
  • Discounts with Tech Universities to facilitate access to education and training
  • Events and additional Perks to promote work-life balance and employee satisfaction

This Role: Customer Service Help Desk Representative

We are seeking a dedicated and skilled individual to join our team as a Customer Service Help Desk Representative. The ideal candidate will possess strong communication skills, basic IT knowledge, and a proactive approach to problem-solving.

Responsibilities

  1. Provide first-level support to customers experiencing IT issues
  2. Diagnose and resolve simple IT problems or escalate them to a higher level of support
  3. Utilize basic Service Desk software, such as Ninja, Syncro MSP, or similar tools
  4. Handle customer inquiries related to VMware HyperV or QuickBooks
  5. Maintain detailed records of customer interactions and solutions provided
  6. Ensure customer satisfaction through effective communication and follow-up

Requirements

  • Good English and Communication Skills: Ability to communicate clearly and effectively with customers
  • Basic IT Knowledge: Understanding of fundamental IT concepts and troubleshooting techniques
  • Problem Solver with Initiative: Ability to think critically and take initiative to solve problems
  • Experience with Service Desk Software: Familiarity with tools like Ninja, Syncro MSP, or similar
  • Knowledge of VMware HyperV and QuickBooks: Experience handling customer issues related to these platforms is preferred

Join us at Smash Cr



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