Information Technology Solutions Specialist

hace 6 días


San José, San José, Costa Rica Hitachi Solutions A tiempo completo

About Hitachi Solutions

Hitachi Solutions is a technology-driven organization that delivers innovative solutions to its clients. We are committed to excellence and strive to be the best in our field.

Job Overview

We are seeking an experienced IT Analyst to join our internal IT support and operations team. As a key member of our team, you will be responsible for providing day-to-day monitoring and actioning of the IT service desk queue and system alerts/logs, troubleshooting, resolving, and escalating incidents and service requests while meeting service-level objectives.

Key Responsibilities

  • Provide day-to-day monitoring and actioning of the IT service desk queue and system alerts/logs
  • Troubleshoot, resolve, and escalate incidents and service requests while meeting service-level objectives
  • Participate in regular team meetings
  • Collaboration with other departments and leadership to review and analyze hardware, software, and service needs
  • Conduct employee onboarding and departure processes, including account creation/management, hardware assignment, deployment, and inventory tracking
  • Procurement of IT equipment, peripherals, software, and services

Qualifications

  • Post-secondary education in relevant knowledge field or an acceptable combination of education and experience
  • Minimum 5 years experience in an IT Analyst, Systems Administrator, or similar role

Technical Skills

  • Excellent analytical and problem-solving skills with attention to detail
  • 5+ years experience supporting Windows desktop and server environments (MacOS a plus)
  • 5+ years experience supporting LAN/WAN, firewalls, Microsoft HyperV, Azure AD, Office/365, Teams, SharePoint, Exchange, Active Directory, PowerShell
  • 5+ years experience implementing and administering Microsoft cloud services and products (O365, D365, Azure, etc)
  • Knowledge and experience with cybersecurity best practices and incident handling (certification a plus)
  • Knowledge and experience with ITIL framework (certification a plus)

Why Join Us?

All your information will be kept confidential according to EEO guidelines.



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