Technical Support Specialist
hace 3 días
About Us
At Object Technology Solutions, we empower businesses worldwide with innovative technology solutions and consulting services.
We have a strong presence in North America, Central America, and Asia-Pacific regions, offering onshore, nearshore, and offshore engagement options.
We work with over 100 enterprise clients, including Fortune-ranked companies across various industries like Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Government, Defense & PSUs.
We specialize in:
- Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)
- Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)
- QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)
- Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)
- Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)
Job Description
This role is responsible for providing technical support to users, identifying hardware and software needs, customizing programs, troubleshooting issues, and managing the Service Desk queue. The ideal candidate will have experience in tier 1 support, collaboration suites, and Office packages, as well as knowledge of TCP/IP protocols, LAN/WAN, VPN, DHCP, DNS, and Web service.
Key Responsibilities
- Provide technical assistance to users via phone, email, or chat
- Identify and troubleshoot hardware and software issues
- Customize and adapt existing programs to meet user needs
- Manage the Service Desk queue and ensure timely resolution of issues
- Escalate complex issues to senior team members or experts when necessary
Requirements
The successful candidate will have:
- Bilingual skills in English and Spanish
- A degree in Information Technology or equivalent
- Experience in enterprise and/or client/server support
- Knowledge of ITIL Framework and management and Service Desk support
- Familiarity with Collaboration suites and Office packages
- Strong interpersonal skills and ability to manage critical situations
- Active Directory experience is mandatory
Industry
Technology
Location
San José, Costa Rica
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