Business Process Expert
hace 4 días
About the Role
This is an exciting opportunity to join our team as a senior customer support specialist at Cognizant Technology Solutions. In this role, you will be responsible for delivering exceptional customer experiences, resolving complex issues, and maintaining business controls as per requirements.
Key Responsibilities
- Develop a complete understanding of company procedures, transaction processing timelines, and audit compliance.
- Complete transactions for data preparation, submissions, and other defined processes with high accuracy.
- Adhere to shift handover processes, raise process-related issues/concerns, and ensure confidentiality of all information.
- Stay updated with process knowledge changes, refer to knowledge updates/repositories, and effectively process transactions.
- Respond to data requests, perform administrative duties, and maintain accurate records of information regarding received claims/treatment requests.
Requirements
- Degree in Nursing or any health science related field (for Medical Management).
- High School Equivalency (for NA).
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment, meet deadlines, and adapt to changing priorities.
- Strong analytical and technical skills, with proficiency in MS Office applications.
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