IT Support Specialist

hace 3 semanas

Alajuela, Alajuela, Costa Rica MicroVention A tiempo completo

Job Summary

We are seeking a skilled IT Support Specialist to join our team at MicroVention. As a key member of our IT department, you will be responsible for providing technical assistance and support to our end-users.

Key Responsibilities

  • Provide timely and effective technical support to end-users via remote support tools, phone, or in-person.

  • Coordinate and communicate interdepartmental requests and tasks.

  • Triage, prioritize, communicate, document, escalate, and resolve assigned incidents through our IT Service Management system.

  • Install and maintain software using SCCM, TeamViewer, or other methods.

  • Oversee vendor management for IT services, including printing, software licensing, equipment, and recycle management.

  • Manage the hardware equipment life cycle, including implementation, upgrade, decommissioning, and disposal.

  • Troubleshoot hardware issues, including workstations, mobile devices, network hardware, and peripherals.

  • Document resolutions and create job aids or instructions for our IT department knowledgebase and intranet.

  • Follow company and IT procedures for processing incidents and changes within the IT environment.

  • Maintain documentation on setups, logging, client, server, and networking equipment configurations, and policies or procedures.

  • Troubleshoot initial LAN, WAN, Wi-Fi, VPN connectivity issues on workstations and laptops.

  • Train end-users in basic usage of Windows operating systems, Microsoft365 applications, Adobe products, and Apple products as needed.

  • Demonstrate understanding of single sign-on (SSO), multifactor authentication (MFA), cloud services, Windows servers, Active Directory, and client/server architecture.

  • Help improve workflow processes with computer replacements, upgrades, or inventory management.

  • Maintain knowledge of current and new features related to Microsoft products.

  • Participate in departmental projects and develop project management skills.

  • Manage escalated technical incidents and ensure timely and effective resolution.

  • Lead and mentor the technical team, fostering a collaborative environment and promoting continuous learning and development.

  • Adhere to applicable laws and regulations, quality management system processes, and requirements, and demonstrate ethics and integrity in all matters.

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