Technical Hardware Specialist

hace 19 horas


San Francisco, Heredia, Costa Rica Sykes Costa Rica A tiempo completo

Overview:

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At Sykes Costa Rica, we are committed to delivering exceptional customer experiences through our innovative solutions.

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Job Description:

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As a Technical Hardware Specialist, you will play a vital role in providing world-class technical support to customers experiencing hardware issues.

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Key Responsibilities:

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• Identify the root cause of each case by troubleshooting and isolating the issue.

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• Maintain timely updates with customers, setting appointments and following through on commitments until the issue is resolved.

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• Document all interactions and steps taken towards case resolution in a professional and accurate manner.

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Required Skills and Qualifications:

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• Advanced English speaker with high proficiency level (85%+)

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• Fluency in verbal and written English

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• Basic knowledge of Windows operating systems and Office

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• Cisco CCNA Modules 1 completed

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Benefits:

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• Educational reimbursement opportunities

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• Growth opportunities for career advancement

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• Flexible work arrangements, including temporary work-from-home options

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Why Choose Us?

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We offer a dynamic work environment, competitive compensation, and opportunities for growth and development. Join our team of dedicated professionals who share your passion for delivering exceptional customer experiences.



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