Empleos actuales relacionados con IT Service Management Expert - San Francisco, Heredia - Servicenow

  • Access Management Expert

    hace 4 días

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Bosch Service Solutions provides comprehensive Business Process Outsourcing for complex business processes and services.Our expertise lies in leveraging the latest technology and the Internet of Things to deliver innovative service solutions in Mobility, Monitoring, and Customer Experience.With a presence in over 27 locations worldwide and a diverse...

  • IT Service Management Professional

    hace 9 horas

    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About UsIBM is a leading technology and consulting company that designs, builds, and runs foundational systems and services for the world's economy.The Ideal CandidateWe are looking for a talented IT Service Management Professional who can bring innovative solutions to our clients. The ideal candidate will have:8+ years of experience in Business...

  • Enterprise IT Service Management Lead

    hace 2 días

    San Francisco, Heredia, Costa Rica Ntt Data Services A tiempo completo

    About the RoleWe are seeking an experienced Enterprise IT Service Management Lead to join our team in Costa Rica. The ideal candidate will have 5-7 years of experience in service management, with a strong background in ITIL processes and standards.Key ResponsibilitiesRun daily cadence with key stakeholders for updates/progress on incidents/requests received...

  • IT Service Management Specialist

    hace 4 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **About Us**Experian is a leading global information services company that empowers individuals and organizations to make informed decisions.We help consumers manage their data with confidence, providing access to financial services, businesses to make smarter decisions, lenders to lend more responsibly, and organizations to prevent identity fraud and...

  • Senior IT Service Desk Specialist

    hace 4 días

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis is looking for a highly motivated Senior IT Service Desk Specialist to join our team.Job Summary:The successful candidate will be responsible for handling team questions, providing second-level support to peers, and working closely with the Team Lead to address escalations.Key Responsibilities:Incident Management:Manage incident queues for Auxis...

  • IT Infrastructure Expert

    hace 4 días

    San Francisco, Heredia, Costa Rica Palo Alto Networks A tiempo completo

    At Palo Alto Networks, we're committed to creating a high-performance culture that values technical excellence and innovation. Our Employee Success Team builds and supports technology to create delightful experiences for our employees.We're seeking a skilled IT Infrastructure Expert to join our team and help us take our technology to the next level. As a...

  • IT Service Delivery Expert

    hace 5 días

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    About the Role:This is an exciting opportunity to join our dynamic team at Hewlett Packard Enterprise as a Customer Engagement Professional. As a key member of our team, you will play a critical role in providing exceptional support to our customers and ensuring their satisfaction.Your Key Responsibilities:Monitor and respond to incoming electronic alerts...

  • IT Process Expert L3

    hace 12 horas

    San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    We are looking for a seasoned IT Process Expert L3 to join our team in Costa Rica. The ideal candidate will possess exceptional skills in process management, including incident management and process escalation.Responsibilities:Collaborate with Data Support, SMI, and TICM Teams to resolve process-related issuesEnsure seamless process workflow by following up...

  • Guest Service Expert

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 23059642**Job Category** Food and Beverage & Culinary**Location** AC Hotel Heredia Belen, Calle la Ribera, Belen, Heredia, Costa Rica**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their...

  • IT Security Specialist

    hace 5 días

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Bosch Service Solutions is a leading global provider of Business Process Outsourcing for complex business processes and services.We leverage cutting-edge technology and the Internet of Things to develop integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Our team of approximately 9,000 associates at 27...

  • Customer Service Management

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary**- This role is responsible for collaborating with various teams to resolve customer issues, ensuring utmost customer satisfaction and seamless customer service experience.The role involves efficient handling of customer inquiries through multiple channels, meticulous tracking of open tickets, and diagnosing root causes for prompt...

  • Event Service Expert

    hace 7 días

    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 23118036**Job Category** Food and Beverage & Culinary**Location** AC Hotel Heredia Belen, Calle la Ribera, Belen, Heredia, Costa Rica**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs aren't just about serving guests during a banquet or event.Instead, we want to build an experience that is...

  • IT Service Improvement Specialist

    hace 6 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the PositionWe are seeking a skilled IT Service Improvement Specialist to join our Service Management team. The successful candidate will be responsible for improving the efficiency and effectiveness of our incident problem management lifecycle.This role involves analyzing incident data, identifying trends, and developing recommendations to improve our...

  • Software Asset Management Specialist

    hace 4 días

    San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completo

    Job DescriptionThe Software Asset Management Specialist at Moody's Investors Service will play a critical role in managing the organization's software catalog and license entitlements. This position requires a strong understanding of software licensing models, asset management tools, and industry best practices for efficient software lifecycle management.The...

  • IT Security Access Management Specialist

    hace 5 días

    San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    About Infotree Global SolutionsInfotree Global Solutions is a leading provider of cutting-edge solutions for IT security and access management. Our team of experts is dedicated to helping organizations like yours protect their sensitive data and ensure the highest level of security.The Role:We are seeking an experienced Privileged Access Management Expert to...

  • Customer Service Expert

    hace 6 días

    San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    ABOUT THE JOB:At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.Our Global Business Services (GBS) Spoke, based in San Jose, Costa Rica is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process...

  • Global IT Service Manager

    hace 8 horas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Job Summary**Citi is seeking a Global IT Service Manager to lead our technology operations. This individual will be responsible for developing and implementing evolving technology strategies aligned to the business goals and priorities, as well as ensuring successful delivery of day-to-day IT services.The ideal candidate will have a proven track record of...

  • IT Service Delivery Manager

    hace 2 días

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job OverviewAuxis is seeking a skilled Customer Success Manager to provide exceptional support to our customers. As a trusted advisor, you will work closely with our clients to ensure delivery of world-class IT services.Main ResponsibilitiesManage daily service delivery requests to meet or exceed client expectations.Work closely with our Costa Rica delivery...

  • It Problem Management Analyst

    hace 4 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...

  • It Problem Management Analyst

    hace 4 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...

IT Service Management Expert

hace 1 semana

San Francisco, Heredia, Costa Rica Servicenow A tiempo completo
About Us

ServiceNow is a leader in the digital transformation space, empowering organizations to create a better future for all. Our platform is designed to help businesses streamline processes, improve efficiency, and reduce costs.

We're a team of innovators, thinkers, and doers who share a passion for making a difference. We believe in the power of collaboration, trust, and flexibility to drive success in our distributed world of work.

We're proud to be part of an ambitious community that shares our vision of creating a better future for all.

**Job Responsibilities**

The Customer Outcomes Senior Technical Consultant will configure the ServiceNow Platform to achieve customer outcomes. This involves designing and delivering solutions with a technical architecture that ensures long-term success and adheres to ServiceNow technical standards and leading practices.

This expert will participate in workshops with customers to assess current processes and establish future-state processes. They will provide oversight and unit testing of code developed by partner or customer employees, as well as advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.

**Requirements**

To be successful in this role, you should have:
  • 8+ years of experience in a professional services organization; or equivalent education/experience
  • Ability to travel up to 50%
  • Industry domain expertise
  • Creative problem-solving skills with a comfort level running projects independently
  • Success driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications in aligned workflow