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IT Service Management Expert

hace 1 semana

San Francisco, Heredia, Costa Rica Servicenow A tiempo completo
About Us

ServiceNow is a leader in the digital transformation space, empowering organizations to create a better future for all. Our platform is designed to help businesses streamline processes, improve efficiency, and reduce costs.

We're a team of innovators, thinkers, and doers who share a passion for making a difference. We believe in the power of collaboration, trust, and flexibility to drive success in our distributed world of work.

We're proud to be part of an ambitious community that shares our vision of creating a better future for all.

**Job Responsibilities**

The Customer Outcomes Senior Technical Consultant will configure the ServiceNow Platform to achieve customer outcomes. This involves designing and delivering solutions with a technical architecture that ensures long-term success and adheres to ServiceNow technical standards and leading practices.

This expert will participate in workshops with customers to assess current processes and establish future-state processes. They will provide oversight and unit testing of code developed by partner or customer employees, as well as advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.

**Requirements**

To be successful in this role, you should have:
  • 8+ years of experience in a professional services organization; or equivalent education/experience
  • Ability to travel up to 50%
  • Industry domain expertise
  • Creative problem-solving skills with a comfort level running projects independently
  • Success driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications in aligned workflow