Enterprise IT Service Management Lead

hace 13 horas


San Francisco, Heredia, Costa Rica Ntt Data Services A tiempo completo

About the Role

We are seeking an experienced Enterprise IT Service Management Lead to join our team in Costa Rica. The ideal candidate will have 5-7 years of experience in service management, with a strong background in ITIL processes and standards.

Key Responsibilities

  • Run daily cadence with key stakeholders for updates/progress on incidents/requests received during post-go-live support period and send progress reports.
  • Ensure timely communication, coordination, and adherence to the transition plan is a key success factor.
  • Work closely with all stakeholders during the transition preparation phase and post-go-live.
  • To ensure service management processes are followed by delivery/project teams.
  • Knowledge of MS Excel, Remedy (or any other service management tool) is required.
  • Ensure operational acceptance criteria is met prior to go-live and handover to steady support team.
  • Good communication skills and a zeal to learn service introduction processes and other governance activities for smooth transition of services/solutions from project team to steady support team.

About NTT DATA Services

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.

If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.



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