Strategic Operations Director

hace 2 semanas


San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

About the Role

We are seeking a highly skilled Associate Director of Process Optimization and Workforce Solutions to join our team at Kyndryl. As a key member of our workforce solutions team, you will be responsible for leading end-to-end operations and transformation efforts to drive process improvements and optimize workforce solutions.

Key Responsibilities

  • Analyze complex processes, identify inefficiencies, and propose actionable improvements based on data-driven insights.
  • Collaborate with cross-functional teams to drive process changes and recommend improvements.
  • Develop and implement process optimization initiatives to improve workforce solutions.
  • Work closely with the HR Technology Workday Product Owner and CIO teams to drive improvements to Workday Projects.
  • Design and improve monthly scorecards to measure effectiveness and provide regular governance.
  • Review and improve weekly employee resource review meetings and other regular forums with country COOs and other stakeholders.
  • Conduct operational reviews and use data analysis to ensure employee resources are mapped and appropriated to the right accounts.

About You

To be successful in this role, you will have a proven track record of leading and implementing process optimization initiatives. You will have 7+ years of experience in business process improvement around workforce solutions, talent supply, human capital management, or talent acquisition.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is dedicated to creating a workplace where all Kyndryls can find and provide support and advice. We welcome people of all cultures, backgrounds, and experiences, and we are committed to creating a diverse and inclusive environment.



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