T&E Voice Agent Specialist
hace 2 semanas
About the Role:
We are seeking a highly skilled T&E Voice Agent Specialist to join our team in Costa Rica. This remote position involves providing exceptional customer service to support TransUnion's T&E products and services.
The successful candidate will possess excellent verbal and written communication skills in both English and Spanish, with the ability to work in a fast-paced environment and adapt to changing priorities.
The Ideal Candidate:
- Will have 1-3 years of experience in an operations job role, including inbound voice customer care/support
- Will hold the highest level of formal schooling for the specific region (High School Diploma)
- Will have excellent Spanish verbal, written, and interpersonal communication skills, with a good command of English
- Will be self-motivated and a self-starter, with the ability to work independently and as part of a team
Key Responsibilities:
- Answering inbound phone calls and responding to customer inquiries
- Providing accurate and timely information regarding T&E products and services
- Resolving customer complaints and concerns in a professional manner
- Collaborating with the QA and team leaders to improve individual performance and deliver high-quality work product
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