Voice Operations Support Specialist

hace 2 semanas


Santa Cruz, Costa Rica Transunion A tiempo completo
About the Job

In this remote position, you will be working as a Voice Operations Support Specialist. Your primary responsibility will be to answer inbound phone calls and chats relating to TransUnion products and services.

Key Responsibilities

  1. Provide exceptional customer service to our consumers via phone and chat.
  2. Maintain a consistently high level of knowledge regarding Transunion's products, services, systems, processes, policy knowledge and tools.
  3. Resolve consumer queries with willingness, appropriate tone, and language within acceptable time frames.
  4. Work according to individual targets to achieve departmental service levels agreements.

What We're Looking For

  • A self starter with strong initiative, with the ability to demonstrate a readiness to make decisions, take initiative and originate action.
  • Demonstrate attention to detail in all work completed.
  • Collaborates well with others in team oriented environment.
  • Proactively works to improve knowledge and adherence to company processes and procedures.

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