Agent Support Specialist

**Specialist, Client & Sales Support - Santa Ana, Costa Rica** Join Western Union as a Specialist, Client & Sales Support. **Motivated by our values: purpose driven, globally minded, and trustworthy & respectful** We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses,...

**Business Operations Specialist** - Santa Ana, Costa Rica** Do you enjoy being the go-to person? Are you interested in providing active operational and field support to Western Union stores and agent networks? Join Western Union as a Business Operations Specialist. **Motivated by our values: purpose driven, globally minded, and trustworthy &...

**Specialist Product Support - Santa Ana, Costa Rica** Would you like to contribute to the continuous improvement of some of the most groundbreaking products in the global payments industry? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Specialist Product Support. **Motivated by...

**Senior Specialist, Business Analysis - Santa Ana, Costa Rica** Are you interested in providing guidance to the Western Union stores and the agent network? Do you enjoy being the go-to person? Join Western Union as Senior Specialist, Business Analysis **Western Union powers your pursuit.** We are looking for a Sr. Specialist, Business Analyst that is an...

**Global Agent Training and Communication Lead - Santa Ana, Costa Rica.** Would you like to support the top quality of our agents' communication? Are you passionate about training strategies, programs, and content development? Join Western Union as a Global Agent Training and Communication Lead. **Motivated by our values: purpose driven, globally minded,...

**Specialist Client & Sales Support - Santa Ana, Costa Rica** Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions? Join Western Union as a Specialist Client & Sales...

**Senior Specialist, Customer Care - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as a Senior Specialist, Customer Care. **Motivated by our values: Purpose driven, globally...

**Specialist, Operations (Account manager) - Santa Ana, Costa Rica** Do you like to help agencies grow and sustain our shared success? Are you fueled by data and growth? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western...

The role of the Specialist - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales...

**Senior Specialist, Business Analysis - Santa Ana, Costa Rica** Are you interested in providing guidance to the Western Union stores and the agent network? Do you enjoy being the go-to person? Join Western Union as Senior Specialist, Business Analysis. **Western Union powers your pursuit.** We’ll be looking for you to be part of our Global Network...

**Specialist, Payment Processing - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery meets customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational...

**Responsibilities**: - Ensure that all relevant information is input accurately and completely into SFDC and is updated each time an action is carried out relating to that client. - Update cases and clients regularly, in accordance with agreed SLAs. - Act as bridge between Sales, Client and Operations **Communication**: - Maintains focus on personal and...

**Responsibilities**: - Responsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements. - To provide first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence. - Demonstrate high levels of motivation and target...

Payroll Specialist - (230000NP) **CWT** is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with innovative...

**Senior Specialist, Settlement Operations **- Santa Ana, Costa Rica** Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Specialist, Settlement...

Responsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements. To provide a first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence. Demonstrate high levels of motivation and target focused, able to work under...

**Senior Specialist, Settlement Operations - Santa Ana, Costa Rica** Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Specialist, Settlement Operations. **Western...

**AML Compliance Officer - Santa Ana, Costa Rica** Would you like to play a critical role in preventing fraud and other illegal activities? Do you have strong interpersonal skills and impeccable attention to detail? Join Western Union as AML Compliance Officer. **Motivated by our values: purpose driven, globally minded, and trustworthy &...

**Anti-Money Laundering Compliance Specialist (Japanese Speaker) - Santa Ana, Costa Rica** Are you looking to play a key role in helping tackle money laundering and other financial crime? Are you ready to unleash your potential in a global business that is committed to moving money for the better? Are you interested in joining a globally diverse...

**Manager, Communications - Santa Costa Rica** Are you a passionate, creative storyteller who uses critical insights and trends to manage and evolve operational communications strategies, content, channels, and programs to drive stakeholder engagement? Are you interested in joining a globally diverse organization where our unique contributions are...