Training Professional
hace 5 días
**Job Description**
We are seeking a highly skilled Trainer With Clearsurce to join our team at Grupo Preseleccion Ely S.A. As a key member of our Business Unit, you will play a vital role in implementing training modules provided by clients, evaluating trainees' performance based on client metrics and making recommendations for endorsement to production.
A successful Trainer With Clearsurce prepares daily training summaries to keep all parties concerned updated regarding headcount, training progress, performance management, and attrition. Your core responsibilities will include conducting product-specific training to customer service associates and evaluating their progress during and beyond the training period as needed.
Other key duties involve:
- Implementing the training needs analysis (TNA) process to identify skills or competency gaps and establishing measures to track trainee progress
- Developing and executing innovative strategies to ensure customer service associates have the necessary skills and competencies to meet client expectations and service levels
- Maintaining up-to-date knowledge on overall activities of the training class, identifying problem areas, and taking corrective actions
- Monitoring trainees' performance to ensure optimum levels are met prior to certification or smoothly easing out trainees from training
You will also be responsible for ensuring timely and accurate production or reproduction of needed training materials, preparation of training supplies, and reservations of training rooms. Additionally, you will attend TQA Global Meetings, QA calibration sessions, and similar gatherings to stay updated with the latest concerns and issues in the department and program.
As a Trainer With Clearsurce, you will serve as a role model to trainees by dressing properly and following all standard operations procedures agreed upon.
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