Training & Qa Analyst
hace 4 días
**Position Summary**
The Training & Quality Coordinator is responsible for scheduling and conducting training sessions for both new and experienced COA/OPS members, managing and updating training materials, and supporting employees to keep productivity up.
Also, this position is responsible for assessing the quality of the performance of COA/OPS members who deal with Dwellworks customers.
The QA will monitor and evaluate the correct use of Dwellworks software (Ecoord, Spark & Destination) and reporting tools (Tracker) while correctly processing programs' authorizations within SLA.
This individual will assist in developing, creating and implementing quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall Dwellworks customer's experience.
**Responsibilities**
**_
40% Training_**
+ Developing COA/OPS's education materials, such as digital presentations, how-to manuals, and instructional videos.
+ Updating procedures and policies regarding programs' authorizations for the different COA regions and OPS teams.
+ Scheduling and conducting training sessions on various COA/OPS topics to prepare and support new employees.
+ Coordinate trainings sessions for experienced employees on new or updated COA/OPS procedures to improve their performance.
**_
40%: QA
- **
+ Participates in design of COA/OPS evaluation formats and quality standards.
+ Performs evaluations and provides data & feedback to COA/OPS team leads and director.
+ Compile and track performance data at team and individual level.
+ Coordinates and facilitates calibration sessions for COA/OPS members.
+ Prepares and analyzes quality reports for management staff review.
**20%: Reporting & Analytics**
+ Accurately analyze and collect data for various types of business reports.
+ Create business reports that provide insight into key data points.
**Qualifications**
Education
+ Associates degree
Language
+ Fluent in both written and oral English
Preferred Experience
+ 2-3 years of QA & Training Experience
+ Focus on quality and customer service
+ Analytical skills that allow for the development of data-driven reports
+ Strong written and verbal communication skills to effectively relate data to coworkers
+ Demonstrated ability to manage time and prioritize projects to meet deadlines
Other Required Skills & Abilities
+ Strong ability to multitask and prioritize.
+ Ability to communicate effectively in a constructive and professional manner.
+ Attention to detail and strong organization skills.
+ Team player, customer-drive and able to work in a dynamic work environment
+ Ability to work independently and self-motivate.
+ Strong computer skills and understanding of how to effectively navigate systems and software.
+ Ability to source critical data points, generate user-friendly reporting and provide analytical commentary.
+ Proficiency in data entry, database management, Microsoft office and Excel.
+ Willingness to be adaptable to evolving business conditions, needs and projects
**_
Our Perks_**:
- Salary in US Dollars.
- 5 additional days of vacation per year.
- Private medical and dental benefits.
- Casual environment
- Currently working remotely, future hybrid environment.
WANT TO LEARN MORE?
Check out our website
-
Training & Qa Analyst
hace 2 semanas
San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo**Position Summary**The Training & Quality Coordinator is responsible for scheduling and conducting training sessions for both new and experienced COA/OPS members, managing and updating training materials, and supporting employees to keep productivity up.Also, this position is responsible for assessing the quality of the performance of COA/OPS members who...
-
Workday Qa Analyst
hace 6 días
San José, San José, Costa Rica Virtualent A tiempo completo**Workday QA Analyst**:**Virtualent**:Location: Remote (**Costa Rica only**)**About Us**:We're an innovative IT Staffing company focused on connecting top talent with amazing opportunities.We pride ourselves on our dynamic work culture and our commitment to excellence.***:**Job Overview**:We're on the hunt for a seasoned Workday QA Analyst who is passionate...
-
Training Quality Coordinator
hace 4 días
San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completoJob Summary:The Training Quality Analyst will be responsible for delivering comprehensive training sessions to both new and experienced employees, ensuring they have the necessary skills to excel in their roles. This role involves managing and updating training materials, assessing employee performance, and developing quality processes to enhance customer...
-
Talent Training Analyst
hace 1 semana
San José, San José, Costa Rica Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...
-
Qa Analyst Engineer
hace 6 días
San José, San José, Costa Rica Can Capital A tiempo completoCAN Capital is a market leader in small business finance with over $7B in small business fundings to over 81,000 businesses.We continue to grow, and as a result, we are looking for a skilled and motivated professional to join our Technology team**Responsibilities**:- Responsible for manual or automated testing related activities in support of the Salesforce...
-
Functional QA Expert
hace 7 días
San José, San José, Costa Rica Prodigious A tiempo completoRole SummaryThe Senior Functional QA Analyst will play a key role in ensuring the quality of our products and services, working closely with cross-functional teams to identify and resolve defects.This is an exciting opportunity for a motivated and experienced QA professional to join our team and contribute to our mission of delivering exceptional results for...
-
Qa Automation
hace 3 semanas
San José, San José, Costa Rica Grupo Myth A tiempo completoWe are seeking a highly skilled QA Automation Analyst to join our team.Main Responsibilities:Design and execute comprehensive test plans.Collaborate with a team of engineers developing and maintaining migrators.Work effectively with cross-functional team members to drive quality improvements.Establish cutting-edge processes for timely delivery of...
-
Training & Quality Assurance Specialist
hace 4 días
San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completoPosition OverviewThe Training & Quality Coordinator is responsible for scheduling and conducting training sessions to enhance the productivity of COA/OPS members. This role also involves assessing the quality of performance, monitoring software usage, and developing quality processes.This individual will support employees in keeping productivity up, assess...
-
Qa Analyst Senior
hace 3 días
San José, San José, Costa Rica Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...
-
Junior Qa Analyst
hace 3 días
San José, San José, Costa Rica Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...
-
Manual Qa
hace 2 semanas
San José, San José, Costa Rica Colibri Teams A tiempo completoCompany DescriptionWhy work with Colibri?Do you want to work for a company whose mission is to build a company and culture based on our developer happiness?At Colibri we believe that team happiness is the key to success.Our people are what makes our company special.We do everything to make Colibri the best place for its people, a great place to be and...
-
Senior Cyber Security Analyst, Training, Talent And
hace 2 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Senior Cyber Security Analyst, Training, Talent and Communication - Santa Ana, Costa Rica**Are you ready to join a team in a global company where you will be responsible for managing, coordinating, and delivering global technology initiatives?Join Western Union as a Senior Cyber Security Analyst within the Training, Talent and Communications...
-
Senior Functional Qa Analyst
hace 2 semanas
San José, San José, Costa Rica Prodigious A tiempo completoCompany DescriptionPublicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group.We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe.In LATAM, we are over 1,700 passionate employees that love to push boundaries and drive...
-
Senior Functional Qa Analyst
hace 5 días
San José, San José, Costa Rica Prodigious A tiempo completoCompany DescriptionPublicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group.We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe.In LATAM, we are over 1,700 passionate employees that love to push boundaries and drive...
-
Qa Analyst
hace 1 semana
San José, San José, Costa Rica Crg Solutions A tiempo completo**Job Summary**:**Key Responsibilities**:- Monitoring the quality of customer service provided by call center agent, monitoring the quality of the company's products or services by conducting inspections and quality testing.They may also review quality reports and metrics to identify issues and trends.- Establishing quality standards, responsible for...
-
Digital Innovation Specialist
hace 3 días
San José, San José, Costa Rica Prodigious A tiempo completoCompany OverviewProdigious is a cross-media transformation agency that combines the alchemy of technology, insight, and creativity to deliver innovative solutions. As part of Publicis Groupe, we support global business with flexible and value-based solutions.Job DescriptionWe are looking for a talented and dynamic individual to join our team as a Quality...
-
Quality Control Analyst
hace 4 días
San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completoJob Title: Training & Quality CoordinatorJob SummaryDwellworks Costa Rica Ltd is seeking an experienced Training & Quality Coordinator to join our team. The ideal candidate will have 2-3 years of QA & Training Experience and a focus on quality and customer service.Key Responsibilities:40% TrainingDevelop educational materials such as digital presentations,...
-
Creative Qa Analyst
hace 3 semanas
San José, San José, Costa Rica Prodigious A tiempo completoCompany OverviewWe are Prodigious LATAM, a cross-media transformation agency part of Publicis Groupe. Based in Colombia and Costa Rica, we support global businesses with innovative, flexible, and value-based solutions. Our team combines technology, insight, and creativity to deliver outstanding results.Job Description:The successful candidate will have the...
-
Training and Development Specialist
hace 1 semana
San José, San José, Costa Rica Bairesdev A tiempo completoAbout UsWe are BairesDev, the fastest-growing company in America.With a presence in five continents and world-class clients, we rely on our multicultural teams to deliver exceptional solutions.To maintain our high standards, we only hire the best talents and provide opportunities for their growth and development.This is why we are looking for a Training...
-
Advanced Technical Qa Engineer
hace 3 semanas
San José, San José, Costa Rica Growth Acceleration Partners A tiempo completoWe're seeking a skilled professional to join our team at a US-based company that specializes in information security services, safeguarding customers' computer systems, networks, and data from cyber threats.**Key Requirements:**- Proven experience in software quality assurance with a focus on scripting and automation tools.- Strong knowledge of software QA...