Training Specialist
hace 4 semanas
About Straumann Group
The Straumann Group is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. Its innovative products and services are designed to meet the evolving needs of dentists and patients worldwide.
Position Summary
This mid-level technical support position is responsible for designing, developing, implementing, and maintaining training programs for the DTP designer team. The ideal candidate will have a strong background in digital orthodontic treatment planning and excellent communication skills.
Key Responsibilities
- Design and develop a state-of-the-art training curriculum for the DPS team, based on growth journeys for all levels.
- Manage the implementation, delivery, and consistency of execution for training programs, continuously improving training efficiency and quality.
- Analyze DPS designer team performance to evaluate the effectiveness of training and design follow-up training or programs as needed.
- Work with the DTP designer supervisor, ortho consultant, and quality team to measure skills/competences and knowledge training gaps, establish and implement a working standard process and instruction that provides a foundation for coaching and development.
- Direct ongoing designer training requirements and objectives for DPS teams, working closely with the Ortho Consultant and Quality team to ensure timely updates to course curricula.
- Facilitate and execute supporting team foundation training and ongoing other trainings based on the required proficiency for their role.
- Influence and partner with the designer supervisor in the relevance and importance of trainings to be delivered, optimizing the time spent on training versus the value add to DPS productivity and quality.
- Solve complex professional problems independently and timely, clearly expressing carefully considered opinions and supplementing data and research results when necessary.
- Be part of the effective fulfillment of objectives, KPIs, and deadlines assigned to CC DPS, actively paying attention to the completion of daily workload and actively helping the team to complete tasks.
- Identify certain trends in customer comments or complaints on a priority basis for corrective action or training recommendations.
- Responsible to create documentation/presentation weekly based on team performance or training result, conducting regular team performance review/training update meetings.
- Able to propose improvement plans to help improve the service level of the team.
- Structures and manages the execution of project/program tasks with general supervision and little guidance, recommending new approaches.
Qualifications
Minimum Bachelor's degree in a relevant field, 2 years of experience in digital orthodontic treatment planning, exceptional oral and written communication, strong presentation/analytical skills, excellent organizational skills, demonstrated leadership, ability to motivate others and influence without authority, creative, self-motivated, team player, customer-focused, good knowledge of basic computer operations and Microsoft Office tools, working with minimal supervision in a performance-oriented, fast-paced environment, ability to multitask and handle stressful situations while giving high-quality service, being a self-learner, having a professional outgoing personality, positivity, and patience, and fluent in English, both written and spoken.
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