Strategic Partnership Development Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo
About the Role

We are seeking a highly skilled Strategic Partnership Development Specialist to join our team. As a trusted advisor, you will serve as a key partner to our clients, assisting in the development of successful ServiceNow practices.

Key Responsibilities
  • Drive cross-functional collaboration to execute practice growth strategies and meet capacity and competency needs globally.
  • Collaborate with cross-functional teams to ensure partners have access to necessary assets and training to successfully go-to-market and implement ServiceNow products/solutions.
  • Conduct practice building and validation sessions.
  • Enhance existing quality metrics to ensure comprehensive KPIs aligned to measure implementation quality across partner-led implementations globally.
  • Provide alliance teams with insights into partners who have validated ITSM practices.
  • Maintain, track, and report key metrics around partner practices, including targets and gaps by major geographic area.
  • Support escalations related to partner-led SPM implementations and drive remediation activities.
  • Be recognized as a thought leader in the SPM space by the business unit, sales teams, and partner organizations.
  • Present executive-level insights on implementations and related practices.
Requirements
  • 5+ years' work experience with specific experience managing or developing sales and delivery practices either as a partner or software vendor.
  • A background working in the IT services space with related business expertise.
  • Demonstrable experience in building or being part of the leadership of a services delivery practice, with an understanding of the key components of a successful practice.
  • Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems.
  • Be a strategic thinker, who is execution-oriented; ideally has experience driving cross-functional programs or processes.
  • Ability to build long-term strategic, trusting relationships and work collaboratively with partner execs and ACE leaders across the ecosystem.
  • Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and written, comfortable in both business and technical discussions.
  • Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.
  • Strong team player and independent thinker.
  • Willing to travel up to 15%.
Compensation and Benefits

The estimated salary for this role is $120,000 - $180,000 per year, depending on experience and location. In addition to competitive compensation, we offer a range of benefits, including health insurance, retirement savings plan, and paid time off.



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