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Technical Support Specialist for Customer Experience
hace 1 semana
**Microsoft Customer Experience and Success Organization Overview**
At Microsoft, we are committed to empowering every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.
In this role, you will be part of the Microsoft Customer Experience and Success (CEnS) organization, responsible for delivering customer success across various products and services. The CEnS organization is looking for individuals with a passion for delivering exceptional customer experiences.
Main Responsibilities:
- Respond to and resolve complex customer issues related to devices and deployment.
- Utilize troubleshooting tools and techniques to identify and resolve customer problems.
- Collaborate with cross-functional teams to resolve moderately complex customer issues.
- Develop and implement readiness programs to ensure customers are prepared for new technologies and features.
- Provide feedback to product groups on functionality and usability of products.
Requirements and Qualifications:
- 3+ years of technical support, consulting experience, or IT experience in devices and deployment.
- OR Bachelor's Degree in Computer Science, Information Technology, or related field and 1+ year of technical support, consulting experience, or IT experience.
- Fluent English language skills (reading, writing, speaking).
- Desirable skills include Windows System Administration, Configuration, and Networking.
