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Technical Support Specialist
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Company Overview:
Western Union is a global organization that powers your pursuit. We believe in innovation and collaboration to solve IT challenges and enable others to work effectively.
Job Description:
- Respond to IT requests and issues via multiple sources, managing issue reports and monitoring their progress and resolution.
- Maintain telecommunication systems and equipment, troubleshooting hardware or software incidents to ensure optimal system performance.
- Provide Tier I & 2 IT support to business and external customers, diagnosing and resolving service calls within guidelines, and escalating complex incidents to the appropriate level.
Required Skills and Qualifications:
- High school education required; degree in systems engineering a plus.
- Entry-level position; experience in customer or technical services beneficial.
- Fluent English, written and verbal (B2+); knowledge of Office Package and ServiceNow a plus.
Benefits:
- Short-term incentives.
- Multiple health insurance options.
- Accident and life insurance.
- Access to best-in-class development platforms.
