Strategic Employee Relations Lead Investigator

hace 2 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Senior Employee Relations Lead is a key strategic professional who plays a critical role in conducting investigations of HR-related concerns escalated to the Employee Relations & HR Policy discipline from all sources. The primary responsibilities include conducting thorough investigations, facilitating Global Disciplinary Review meetings, and contributing to the discipline's directional strategy.

Key Responsibilities:

  • Conduct independent investigations of complex HR-related concerns, including Ethics Office, executive, and other escalations, to thoroughly fact find, reach investigative conclusions, recommend resolutions, and mitigate risk to the franchise within prescribed timeframes.
  • Fully understand the Global Disciplinary Review Policy (GDR) and related standards and procedures, and become a subject matter expert on the requirements of the GDR.
  • Facilitate Global Disciplinary Review meetings at all levels and regarding substantiated investigations by all investigative units, and/or significant events matters, including critical thinking to review and credibly challenge investigation findings.
  • Act as a change agent to identify and provide solutions for enhancements and efficiencies in the ER investigative process and GDR meetings.
  • Adhere to established and evolving standards for detailed, auditable, and required documentation.
  • Foster strong work relationships and collaboration with key investigative partners (Employment Law, ICRM, CSIS, and the Ethics Office).
  • Track and analyze trends, diagnose root causes, and develop recommendations for corrective strategies.

This role requires a highly skilled professional with extensive experience in Employee Relations or Employment Law, excellent analytical and organizational skills, and the ability to build solid relationships at all levels.

The ideal candidate will possess a Bachelor's degree/University degree, with a Master's or advanced degree preferred. Strong communication and presentation skills are essential, as well as the ability to work effectively in a fast-paced, team-oriented environment.

Citi is an equal opportunity and affirmative action employer.



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