Global Payroll Services Manager

hace 2 meses


San José, San José, Costa Rica Cloudpay A tiempo completo

Job Overview:
We are seeking an experienced Global Payroll Services Manager to join our team at Cloudpay. This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a deep understanding of payroll processes.

About the Role:
This position involves ensuring seamless transitions from new client setup to adoption of service model, including usage of consolidated services systems (Reporting, Invoicing, KPI, etc). The ideal candidate will have 5+ years of customer-facing experience in payroll/HR and a proven track record of delivering results in a fast-paced environment.

Main Responsibilities:
• Coordinate service delivery by triggering, tracking progress, and closing payroll cycle, either with in-house or with external payroll service providers
• Facilitate customer adoption of consolidated services and move to centralization mode
• Monitor and manage customer relationship and satisfaction at senior levels
• Solve potential issues preventing satisfactory and timely completion of global services
• Monitor master service schedules to ensure timely achievement of all deliverables
• Act on customer demands, trigger actions, track progress, and close service delivery
• Participate in intra-departmental projects

Key Requirements:
• Strong knowledge of international payroll processes and business cultures
• Excellent English verbal and written communication skills, as well as presenting skills, including ability to chair meetings and host webinars
• Ability to engage across corporate functions (Sales, Implementation, Operations, Marketing, Customer Support, Product Management, and Finance)

Compensation Package:
The salary for this position is estimated to be around $120,000 per annum, based on industry standards and comparable positions. Additionally, you can expect a competitive benefits package, including 15 vacation days plus public holidays, birthday leave, flexible remote working, private medical, dental, and life insurance, personal and professional development opportunities, and a friendly working environment.



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