Amazon Leave of Absence Manager

hace 1 semana


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amzn Support Srvcs Costa Rica is seeking an experienced professional to lead the Disability and Leave Services (DLS) team in its mission to deliver best-in-class case management programs. The successful candidate will drive process redesign, operational leadership, and project management to achieve service globalization and infinite scalability.

Responsibilities:
  • Develop team capabilities through individual and team-level development, stretch opportunities, and career advancement for team members.
  • Identify customer-impacting issues, implement solutions, and improve processes to increase customer satisfaction.
  • Participate in cross-functional process improvement initiatives influencing site and country procedures with minimal guidance.
  • Develop and implement training programs to enhance quality and productivity.

The ideal candidate will possess strong project management skills, a proven track record of managing teams, and excellent communication and interpersonal skills.



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