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As a Holistic Case Management Specialist, you will play a critical role in supporting employees through leave and disability events. Your primary responsibility will be to provide comprehensive case management services, ensuring that employees receive the support they need to navigate these complex situations.
Responsibilities:- Review medical documentation to adjudicate leaves in compliance with corresponding leave plans, federal and state laws, and benefit plans as defined by Amazon
- Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of a leave event as appropriate
- Critically assess and adjust the case management plan to an employee's changing needs
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event
Requirements:
- 2+ years of related experience in a leave of absence and/or disability claim management role
- Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA
- Experience working multiple projects or cases independently in environment with changing priorities
- Experience working with confidential information
- SPHR, PHR, or CPDM certifications, or equivalent
- Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states
- Experience with global service and employee delivery
- Problem solving, time management, and priority setting skills
- Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
