Digital Experience Specialist
hace 3 semanas
**About 3M**
3M is a company that thrives on innovation and creativity. We encourage our employees to explore new ideas and take calculated risks to drive growth and improvement.
**Job Summary**
We are seeking a highly skilled Customer Service Expert to join our team. As a key member of our customer service department, you will be responsible for handling inquiries of moderate scope and complexity.
**Key Responsibilities**
- Manage escalated issues and provide direction and advice to colleagues.
- Lead projects and perform complex analysis to maintain and improve customer service levels.
- Provide functional work direction to team members as assigned.
- Coach and provide input on employee performance reviews.
- Guide the team on problem-solving and resolution.
**Requirements**
To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.
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