Cash Applications Specialist
hace 1 mes
Key Responsibilities:
- Ensure timely reconciliation of bank accounts to guarantee accurate payment application, as well as complex business unit reconciliations.
- Collaborate with the team to ensure successful monthly closing processes, adhering to established tasks and business unit requirements.
- Resolve internal and external customer requests in accordance with company processes and policies.
Key Abilities:
- Develop extensive knowledge of company systems and platforms for various divisions.
- Provide support and guidance to team members in investigations, resolution of doubts, and complex cases.
- Act as the first point of contact for process-level escalations and handle them with teammates in complex scenarios.
- Provide timely visibility to leaders on difficult team cases and special request updates, issuing resolution criteria accordingly.
- Lead the timely follow-up of outstanding receivables from divisions and provide visibility to Collections to meet team KPIs.
- Engage in discussions with involved parties via video call or telephone to clarify details necessary for resolution and demonstrate a sense of urgency.
- Ensure resolution of Cash Apps Hub tickets and other requests within established SLAs through the correct process.
- Prepare and/or review periodic statistics and reports to ensure timely and accurate adherence to timeliness and KPI metrics.
Leadership and Collaboration:
- Support supervisors and management in implementing strategies, projects, and established guidelines to develop leadership qualities.
- Focus on priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and others involved in processes; identify timeliness and expectations; and support the training of new employees and/or advise team members in researching and resolving concerns.
- Provide support and make other requests required by company needs.
- Comply with company ethics and integrity standards, using the open-door policy in executing processes.
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