Senior Talent Acquisition Strategist

hace 2 semanas


San Francisco, Heredia, Costa Rica 3M A tiempo completo
Overview

At 3M, we're committed to innovation and excellence. This role offers a unique opportunity to drive talent acquisition and management strategies that align with our company's vision.

Job Summary

The HTR Talent Acquisition Team Lead will provide critical support to the team, identifying areas of opportunity and implementing innovative practices to enhance customer service experience. Key responsibilities include:

  1. Creation, analysis, and distribution of Service Level Agreement (SLA) reports to ensure data accuracy and timeliness.
  2. Maintenance of customer focus, productivity, and quality of services through audit and monitoring mechanisms.
  3. Leveraging subject matter expertise to provide daily mentoring and resolve issues.

The successful candidate will be responsible for ensuring all services are delivered within agreed SLAs, recognizing and anticipating peaks in work volume, and collaborating with Global Teams to ensure adequate resource allocation. This role requires a strong partnership with Local HR Departments, monitoring performance, and continuously focusing on improving customer satisfaction.

The ideal candidate will have a Bachelor's degree or higher from an accredited university, fully bilingual C1 (English / Spanish), and experience handling highly confidential and sensitive information. Strong communication skills, attention to detail, and a structured approach to planning workload are essential.



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