Tech Support Specialist
hace 5 días
We're seeking a highly skilled and customer-focused Tech Support Engineer to join our team at Tek Experts. As a key member of our Azure Platform Technical Support (APTS) team, you will provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
Key Responsibilities- Communicate with end users, system administrators, and solution integrators to identify, diagnose, and troubleshoot technical issues, and provide guidance on resolving the issue.
- Apply technical knowledge relevant to the solution to identify remediation steps, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases, including queries, process steps, and resolutions, consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.
- Technical proficiency and higher education classwork in IT or technical work, or experience with enterprise support.
- Proficiency in both written and oral English.
- Ability to solve complex technical issues.
- Customer-obsessed, takes the initiative, and exceeds expectations.
- At least 1 year of technical and customer support experience.
- Basic knowledge of virtualization and network connectivity.
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