Offshoring Specialist

Job Summary:

The objective of this role is to drive new business growth and maximize revenue by assisting in the launch of high-potential merchants that deliver competitive selection, pricing, and availability on Amazon's marketplace.

You will help these merchants integrate their products and services on Amazon, contribute to their catalog, pricing, and other tools, while meeting Amazon's high standards for product data quality.

The ideal candidate will be innovative, tech-savvy, team-oriented, and an effective communicator with a desire to participate in change and thrive in a dynamic environment with rapidly changing priorities.

This opportunity requires excellent troubleshooting, problem-solving, and communication skills, as well as strong team skills and a high attention to detail.

Key Responsibilities:

• Integrate seller content to the Amazon platform using standard item creation templates, working with Business Teams across the world.
• Correct and enhance existing content of products that have high visibility on the Amazon website but show poor content.
• Work with Selling Partners or Account Managers to gather requirements and help build the tools and processes to increase the ease and efficiency with which sellers integrate with Amazon.
• Collaborate with Sales Onboarding Program Managers to gather knowledge in tools and processes.
• Cooperate with account managers within the new sellers recruitment process.

Requirements:

• 3+ years of experience interacting with customers/stakeholders.
• Experience problem-solving over email/phone.
• Fluent in Portuguese.
• Strong time management and task prioritization skills.

Preferred Qualifications:

• Experience in back-office operations, escalation management, and troubleshooting environments.
• Experience working in e-commerce, retail, supply chain, or financial services businesses.